Director of Posting Operations - athenahealth, Inc. : Job Details

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: We are looking for a Director of Posting Services to join our Technology Enabled Services team. This person will report directly to the Vice President of Financial Processing & Posting Services and will play a crucial role in helping our company manage its revenue services effectively.

In this position, the Director will help plan, develop, and implement strategies that support our company's goals. They will work to strengthen athenahealth's position in the market and promote a culture of innovation and commitment within the organization.

You should be a natural leader who inspires and motivates others. You need to understand business strategies well and use that knowledge to create solutions that improve our services. You should be able to adapt your team to meet different needs while keeping an eye on priorities that will help achieve budget and quality goals. This role requires supporting a fast-growing company in a changing and regulated industry. You will foster a shared mindset and team spirit across the organization and lead by example.

Essential Functions (Duties and Responsibilities):

30% Service Design, Execution and Reporting

• Implement improvements to processes that support Posting Services to enhance performance and scalability, ultimately benefiting our clients' revenue management.

• Manage forecasts, budgets, and quality performance outcomes.

• Oversee standard operating procedures (SOPs) and operations reporting.

• Maintain expertise in service lines to address and resolve specific customer issues.

• Monitor outcomes related to service queues and implement necessary fixes.

30% Driving Execution

• Achieve results by maximizing opportunities for improvement in revenue management for customers.

• Encourage teams to adopt best practices from other teams.

• Participate in planning sessions and contribute to the annual strategic planning process.

• Remove obstacles that hinder productivity and help your team stay focused.

• Communicate the team's vision and strategy to ensure everyone understands the direction and reasoning behind decisions.

• Build trust through consistent accountability and communication with both internal and external stakeholders.

40% Team Management

• Manage execution within defined roles and responsibilities of your team members.

• Coach and mentor your team, and also support other management team members.

• Set and monitor annual performance goals and conduct performance reviews.

• Identify training needs for your team and provide development opportunities.

• Recommend or initiate personnel actions as needed.

Education & Experience Required:

• A Bachelor's Degree is required; a degree in a related field is preferred.

• At least 5 years of professional experience, including 3-5 years in project management.

• A strong understanding of the healthcare or health IT environment is a plus.

Knowledge & Skills:

• Ability to apply business strategies to achieve important work and meet organizational goals.

• Strong interpersonal skills to interact with and influence all levels of management and collaborate with various business functions.

• Experience managing multiple detailed and time-sensitive tasks to ensure they are completed accurately.

• Experience in shaping strategic objectives at the executive level and translating them into actionable business plans with measurable outcomes.

• Familiarity with working in an Agile development environment.

About athenahealth

Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What's unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.