Director of Programming Operations - SPOOKY NOOK SPORTS : Job Details

The Director of Programming Operations is responsible for the delivery of guest services and youth programming within the Spooky Nook Sports Ohio facility. Ensuring programs are scheduled, forecasted, and communicated to the guest services department and all necessary shareholders is critical of this role. Additionally, the development and delivery of youth programs and summer camps are vital to this role.BenefitsWorking at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Lead the sports guest services team and ensure policies and procedures are followed in a consistent manner.
• Provide necessary guest service training in the areas of customer service, conflict management, emergency procedures, etc.
• Communicate business operations information to guest service team and all others who need the information.
• Ensure bookings for space are complete and accurate for the daily operations of the complex.
• Assist in the creation of budgets for the guest services and youth programming teams.
• Develop, plan, and execute youth programming and summer camps.
• Develop leadership and hourly team members in the youth programming and guest service departments.
• Train all sports complex team members in the use of Nook booking software.
• Continuously gather feedback on application systems and develop a system to ensure operating unit feedback is addressed by vendors.
• Ensure requested information is provided to guests and customers in a timely manner by guest services and program teams.
• Develop and create a library of reports from the application systems that are critical to business success.

Basic Qualifications

• Must be 18 years of age or older
• Must have a valid driver's license
• Must have dependable transportation to and from work
• Ability to read, speak and understand the English language
• Previous customer service experience within a sports venue
• Minimum 2 years of application experience related to the operation of a hospitality/recreation/sports venue
• Bachelor's degree in Management, Business or another related field
• Experience working with reporting, reservations, payment, or related enterprise level software
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• Previous experience in an industry such as hospitality, recreation, or sports
• Proficient with Microsoft Office software systems with strong working knowledge of Excel
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate

Working Conditions

• Required to work rotating shift including days, evenings, weekends and holidays
• Must be able to work in combination of indoor and outdoor weather conditions
• Physical requirements necessary include walking, standing, bending, lifting and sitting for long periods of time
• Long periods of time working in front of a computer screen
• Must be able to lift a minimum of 50 pounds