Director of Property Services - Polhemus Savery Dasilva Architects Builders : Job Details

Director of Property Services

For over 25 years, Polhemus Savery DaSilva (PSD) has collaborated with individuals, families, and institutions to design, build and maintain exceptional custom homes, structures and landscapes that celebrate creative design and quality craftsmanship, honor their natural environments, and set the stage for lasting memories - for generations to come.

PSD is nationally recognized for thoughtfully integrated architecture and construction on Cape Cod and coastal southeastern New England. PSD provides a highly collaborative process that is as special as the buildings we create. Our single-source approach provides seamless communication among the project team and our clients to ensure we meet deadlines, stay on budget, and deliver quality workmanship that realizes our client's vision.

The Director of Property Service is a client-facing role responsible for the effective and efficient running of the day-to-day administration of the growing division as well as working on the strategy and programs for continued growth.

Essential duties and responsibilities include:

* Team Leadership:

* Supervision and Training: Provide leadership, direction, and mentorship to property service staff, including field technicians and Property Service Account Manager(s), fostering a culture of teamwork and excellence.

* Policy Development: Assist in the development and enforcement of department policies and procedures to streamline operations, enhance service quality, and ensure compliance with industry standards and regulations.

* Client Management:

* Primary Point of Contact: Act as the primary liaison between PSD and assigned clients, ensuring seamless communication and exceptional service delivery.

* Inquiry Handling: Address client inquiries, requests for service, and small project construction work promptly and professionally.

* Client Meetings: Conduct regular meetings with clients to discuss their needs, review requested scope of work, and identify opportunities for additional service offerings.

* Account Management: Manage client accounts, including billing inquiries, distribution of field reports, and oversight of house watch programs to ensure client satisfaction and retention.

* Project Coordination and Oversight:

* Stakeholder Collaboration: Coordinate with internal departments, external subcontractors, and clients to ensure timely scheduling, quoting, and completion of work requests, fostering strong relationships and efficient project delivery.

* Client Transition Meetings: Participate in construction client transition meetings to present property service offerings, address client inquiries, and facilitate a smooth transition from construction to property management phase.

* Warranty Program Oversight: Track and monitor warranty program post-construction completion, addressing client concerns and ensuring timely resolution of warranty-related issues.

* Business Development:

* Relationship Building: Develop and maintain business relationships with clients, consultants, subcontractors, and trade partners, identifying opportunities for collaboration and expansion of service offerings.

* Proposal Response: Respond to requests for proposals (RFPs) and similar client inquiries, preparing comprehensive proposals and presentations to showcase PSD's property management capabilities and secure new business opportunities.

Professional skills required include:

* Ability to review and understand service contract documents and inspection reports.

* Ability to respond to tasks and projects on short notice and within tight time constraints.

* Possess analytical skills and research skills to define and solve problems.

* Ability in assessing and prioritizing multiple tasks, projects and demands.

* Excellent organizational, interpersonal, verbal, and written communication skills.

* Highly organized and process driven administrative skillset.

* Self-starter willing to take initiative to add value to the role and department.

* Must possess a positive, can do attitude, and a high degree of personal integrity and business ethics.

Required experience includes:

* At least 5 years of prior property service/construction experience, with knowledge of residential construction principles and practices.

* Bachelor's degree in a related field or equivalent experience.

* Strong leadership and interpersonal skills, with the ability to effectively manage client relationships and lead a diverse team.

* Proficiency in project management software (e.g., MS Project) and Microsoft Office Suite (Word, Excel, Outlook).

* Excellent organizational, communication, and problem-solving skills, with a focus on delivering exceptional service and exceeding client expectations.

* Self-starter willing to take initiative to add value to the role and department

Physical Job Demands Reaching above and below, stooping, and bending. Lifting/carrying/moving up to 50 pounds. Manual dexterity to operate office equipment, file, and perform specialized skills. Needs a high degree of concentration in a busy office and field environment.

Working Conditions Office and/or field environment. May be exposed to hazardous working environments with heavy machinery.

Note: The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with the job.