Director of Rooms - Omaha Marriott Downtown at the Capitol District : Job Details

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As Rooms Director, you will be responsible for overseeing all front office, housekeeping, loss prevention and inventory operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

What you will be doing:

• Lead Rooms departments to ensure quality guest service, maximize room revenue, and develop staff.
• Oversee front office, housekeeping, reservations, and loss prevention operations, ensuring compliance with Marriott and Marcus guidelines.
• Manage and motivate staff, overseeing training, scheduling, and performance to maintain service standards and guest satisfaction.
• Ensure cleanliness of guest areas and high service levels from housekeeping staff according to company standards.
• Assist in oversight of the Safety Committee program and Safety Audit Process.
• Monitor financial performance, controlling payroll and expenses to align with budget and business needs.
• Improve guest and associate satisfaction metrics, focusing on retention and internal promotions.
• Participate in strategic meetings, forecasting, and scheduling to support business goals.
• Address guest complaints promptly and resolve issues to completion.
• Assist in developing and managing the annual hotel budget, action plans, and safety programs.
• Maintain strong communication with guests and staff while representing the hotel professionally.
• Participate in Manager on Duty program requiring weekend stayover, constant monitoring throughout hotel and troubleshooting problems.
• Perform all other related duties and special projects as requested and/or assigned.

What we are looking for:

• 2-4 years of experience in Rooms Operations (Housekeeping, Front Office) in a luxury hotel, with prior housekeeping leadership/management experience.
• Bachelor's degree required; advanced degree in hospitality preferred.
• Thorough knowledge of all housekeeping procedures and proficient in hotel registration, reservation, and backup computer systems.
• Strong analytical skills, including the ability to interpret statistical data and apply mathematical concepts to hotel operations.
• Excellent interpersonal and communication skills; proficiency in English, additional languages preferred.
• Strong organizational and leadership abilities, with the capacity to develop staff for advancement.
• Ability to handle customer conflicts with patience, tact, and diplomacy.
• Flexibility to work varied shifts, including evenings, weekends and holidays, while maintaining professionalism and physical stamina for inspections.
• CPR Certification and/or First Aid Training preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriot worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott is an equal opportunity employer.