Director of Sales - Four Seasons Hotel : Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Base pay range:

$130,000.00/yr - $160,000.00/yr

About The Role:

As the Director of Sales, you will be responsible for leading and overseeing all sales activities for the Beverly Wilshire, A Four Seasons Hotel. Your primary goal will be to drive revenue growth by targeting both group and individual business, ensuring that sales activities align with the Hotel's commercial objectives, and optimizing revenue across all business segments. You will be instrumental in executing strategies, mentoring the sales team, and fostering strong relationships with key stakeholders, including clients and internal departments. This position demands a proactive, results-driven individual with the ability to lead, inspire, and motivate a diverse team while ensuring the hotel's sales goals are met.

What we expect:

Job Duties Include But Are Not Limited To:

• Sales Leadership & Strategy: Direct and oversee all sales activities, ensuring that group and individual bookings are focused on maximizing revenues. Execute and communicate sales strategies effectively.
• Team Management & Development: Lead and motivate a tenured sales team to meet individual and collective sales goals. Train and guide sales team to ensure high performance and achievement of set objectives.
• Revenue Maximization: Collaborate with the sales and marketing teams to ensure that group bookings and individual accounts are coordinated with transient demand to maximize revenue opportunities. Monitor performance and adjust strategies as needed to meet revenue targets.
• Client Relationship Management: Build and maintain strong relationships with key clients, ensuring a high level of customer satisfaction while achieving sales goals. Handle negotiations to achieve maximum revenue while addressing client needs.
• Sales Forecasting & Reporting: Forecast and report on group and catering contributions. Provide insights and updates on sales activities, ensuring that the team is aligned with the hotel's overall objectives.
• Commercial Objectives & Goal Setting: Assist in developing the annual Commercial plan and work with the Commercial Director to establish clear sales goals and incentive programs. Ensure that all sales goals are clearly understood and implemented across the hotel team.
• Operational Excellence: Oversee the daily operations of the sales department, ensuring a smooth and efficient workflow. Monitor the team's performance and provide necessary support and guidance.
• Work closely with the Director of Revenue, Director of Catering and Commercial Director to manage space release and maximize revenue between sales and catering. Execute effective rate and space yield management. Coordinate the use of space to ensure that the revenue budget for Banquet catering and group food and beverage is met.
• Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls.
• Coordinate departmental sales trip and promotional expenses with the Commercial Director.

Qualifications:

• Experience: At least 5 years of progressive experience in hotel sales, with at least 3 years in a leadership position. Experience in luxury hotels or resorts is preferred.
• Leadership: Proven ability to lead, motivate, and mentor a team in a high-performance environment. Strong interpersonal skills with the ability to build and maintain effective relationships.
• Sales Expertise: A deep understanding of revenue management, market trends, and strategies to maximize hotel revenue. Strong negotiation and communication skills are essential.
• Results-Oriented: A proactive, solution-focused approach with the ability to adapt and adjust strategies based on performance data and market conditions.
• Collaboration: Strong cross-departmental collaboration skills, with a demonstrated ability to work effectively with various teams and stakeholders.
• Excellent knowledge of sales related systems, IdeaS, Hotelligence 360, Delphi / Golden Sales and Catering account management systems to achieve FS minimum operating standards and to effectively utilize as a strategic tool.
• Education: A bachelor's degree in Business Administration, Hospitality Management, or related field is preferred.

Key Competencies:

• Strong leadership and motivational skills
• Ability to work under pressure and meet deadlines
• Exceptional communication and interpersonal skills
• High level of initiative and competitive drive
• Results-oriented with strong business acumen
• Ability to balance multiple priorities and lead by example
• Ability to travel for business up to 30%
• Comply with Four Seasons Code of Ethics and Conduct.

What We Offer:

• Salary Range: $130,000 - $160,000
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Employee Travel Program: Complimentary Room nights and discounted rates
• Free on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.