Director of Service Agent - WaFd Bank : Job Details

Min:USD $39,500.00/Yr.Max:USD $42,000.00/Yr.Job Summary:The Director of Service is the first point of contact for anyone contacting WaFd Bank. Client Care Directors handle contacts (telephone calls and emails today, additional contact types in the future) from clients, colleagues and potential clients. The individual is responsible for follow up and/or engaging other WaFd Bank staff including leadership of the Client Care Center to fully address the need. The Client Care Director list ensures questions and inquiries are answered quickly, accurately, and consistently, and are handled to the quality standards represented in WaFd Bank's Remarkable Service Processes. WaFd Bank is proud of the high value that we all place on simply being kind when serving our WaFd Bank clients.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Answer WaFd Bank inbound telephone calls to determine needs, provide caller with correct information, offer solutions and refer to other source if needed.
• Meet or exceed performance standards and metrics to provide a quality experience WaFd Bank is proud to provide.
• Promptness and reliable attendance are essential.
• Follow established procedures and policies.
• Handle additional tasks when not handling contacts, such as information updates, outbound follow up and special projects.
• Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Other duties as assigned.

Qualifications:

• 1-3 years of previous Customer Service experience.
• Previous experience in a financial services environment.
• Previous experience in a call center environment preferred.
• Ability to provide a high-level of accuracy with excellent attention to detail.
• Excellent writing, verbal, and communications skills.
• Strong computer application and navigation skills.
• Ability to effectively use a variety of information resources (e.g., wiki, knowledge or content management).
• Ability to accomplish tasks within a team network.

Work Environment:

• Ability to work Saturday, Sunday, and evening hours.
• Ability to work on phone/headset and with keyboard for extended period of time.

Benefits:

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement:

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.###.####

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EEO Policy Statement - WaFd Bank

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