Director of Service Delivery / Operations / MSP or Consulting Experience Needed / $130k - Dice : Job Details

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!

Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, earn trust across employees and management, and prioritize top-notch customer experiences. The ideal candidate has proven experience managing client relationships and deep knowledge of escalation practices.

You'll leverage your comprehensive understanding of how circumstances impact client relationships across departments, identifying and addressing unsatisfactory client experiences proactively. Strong problem-solving abilities, extensive expertise in delivering exceptional customer services, optimizing ticket management, and implementing robust processes are essential. You'll lead the Help Desk and Field Team Managers, promoting career growth within the service team.

Applicants with proven experience in small/mid-market MSPs or companies under 500 employees will be strongly preferred. Candidates coming exclusively from large enterprise environments are unlikely to be a strong fit for this role.

You will receive the following benefits:

Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Director of Service Delivery / Operations / MSP or Consulting Experience Needed / $130k