Director of Spa - Pier House Resort & Spa, Key West - Remington Hotels : Job Details

Description

• Direct the activities of spa, fitness center and spa café by giving guidance, leadership and instruction to associates.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Responsible for overall budget approval authority for spa division departments, to include payroll expenses, revenue, inventory and all other expenses.
• Monitor all spa related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
• Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
• Research and develop new spa treatments and programs to create new offerings.
• Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.
• Conduct regular spa staff meetings for the purpose of informing, training and inspiring the team.
• Monitor and maintain the cleanliness and orderliness of the spa.
• Facilitate the coordination of marketing initiatives, sales site visits and special requests, reservations, to ensure understanding by hotel operations of procedures that may have potential impact.
• Order equipment and supplies and maintain inventory control for all spa operations.
• Ensure quarterly written maintenance reports are completed.
• Ensure the effective resolution of any complaints and challenges.
• Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
• Understand and apply the applicable Franchise and management's Standard Operating Procedures.
• Provide CPR/First Aid as needed.
• Perform other duties as assigned.

Qualifications

The Spa Director is responsible for the overall operations of the spa, fitness center and spa café (where applicable), including maintaining high standards in spa/club services and operations, and maximizing profitability.