Director of Table Games - Muckleshoot Casino : Job Details

Muckleshoot Casino Resort2402 Auburn Way SAuburn, WA 98002, USA

• Competitive salary DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU'LL DO

• Assist Executive Director of Gaming Operations in providing strategic leadership for Table Games operations and development/implementation of departmental strategies, ensuring alignment with brand service strategy and initiatives.
• Plan, implement and oversee all table games operations to include, but not limited to: day-to-day operations, collaboration with other departments to improve the overall guest experience, satisfaction and increased player activity.
• Mitigate risk by assessing the integrity of gaming equipment and programs, cash control and signatory control procedures in collaboration with the Tribal Gaming Agency (TGA).
• Hire, train, evaluate, and direct table games management staff to ensure that team members receive adequate guidance and resources to accomplish established objectives; develop and implement staffing plans that provide appropriate labor to meet guest experience and operational expectations.
• Assess and improve existing initiatives; devise new strategies to increase revenue while collaborating with executive leadership to ensure alignment with organizational strategic goals.
• Research, assess and analyze gaming industry standards/trends; game popularities and usage rates; new products; regulatory updates, etc.; provide recommendations to ensure MCR maintains a competitive advantage.
• Ensure organizational compliance with all applicable laws, rules, regulations and standards; and internal controls.
• Ensure consistent delivery of MCR's hospitality/guest experience standards; participate in performance management programs.
• Formulate and operate within annual operating budget, and capital budget to accomplish goals and objectives.
• Contribute to a team effort and accomplish related results; encourage a results-oriented culture, host regular team member meetings to ensure accurate, effective and consistent delivery of guest experience standards.
• Manage and analyze key business performance metrics by compiling evaluation and statistical reports including, but not limited to, budget, revenue per unit, labor, hold %, win per unit, hands dealt, etc.
• Provides input and resolution concerning operational deficiencies and areas in need of attention in order to maintain the highest level of operation.
• Conducts investigations into the resolution of variances to ensure compliance with company policies and maintaining team member integrity levels.
• Responsible for verifying and ensuring payouts of large jackpots and other awards are properly executed.
• Resolve player disputes that are not resolved by the Table Games Shift Manager.
• Manage comprehensive casino credit procedures as it relates to table games; assist and motivate credit control team to achieve collection targets and debt management relationship.
• Collaborate with other departments to develop promotional, special events and marketing plans to enhance guest experience.
• Promote and ensure compliance with regulatory requirements and organizational policies, practices and procedures to include, but not limited to; Guest Service/Hospitality Standards, Human Resources Processes/Procedures, Coaching/Corrective Action, Budgeting and Purchasing.
• Promote and participate in mentoring, leadership, and tribal development programs.
• Performs other duties as assigned.

WHAT YOU'LL BRING

• Bachelor's Degree in business administration, finance, or related field required. Additional experience may be considered in lieu of education.
• Seven (7) years of table games operations management experience with at least three (3) years involving management of table game credit procedures.
• Ability to obtain a Class IIIA gaming license.

WHAT TO EXPECT

• Availability –Ability to work different shifts primarily Monday – Friday dayshift. Some holidays, weekends, and nights may be required to support a 24/7 operation.
• Physical –Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment –Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride –As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality -Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.