Director of Training and Quality Assurance - Waldorf Astoria New York
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Director of Training and Quality Assurance to unveil a new era of luxury which embodies the spirit of New York City.
What will I be doing?
The Director of Training and Quality Assurance is responsible for directing and administering the training and professional development function of Waldorf Astoria New York's effort to deliver outstanding guest service. Specifically, but not exclusively, you will be responsible for performing the following tasks to the highest standards:
Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.Assist with Human Resources functions, as needed.What are we looking for?
In addition to the responsibilities outlined, we look for the demonstration of the following key attributes:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.The following outlines the required qualifications for the Director of Training and Quality Assurance:
Prior experience as a Director of Training or Quality Assurance at a Forbes Five (5) Star Hotel or equivalent.Prior experience managing and administrating a detailed quality assurance and audit function at a Forbes Five (5) Star Hotel or equivalent.Prior supervisory experience directly managing and supervising subordinate employees.The annual salary range for this role is $120,000 - $130,000 and is based on applicable and specialized experience.
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