Director of Training - Chicken N Pickle : Job Details

Director of Training

Chicken N Pickle, the hottest new entertainment concept in town, is looking for a Director of Training. At Chicken N Pickle, we are more than chicken and pickleball. We are the venue for family-friendly sports and games, redefining what it means to go out for delicious food and entertainment. Our backyard is an extension of your own, where memories are made, magic comes to life and fun and play happen all year round. We are committed to local and we walk the walk when it comes to philanthropic efforts in each of our Chicken N Pickle communities. We believe that every occasion is a cause for celebration and when you celebrate with us, you are in a safe, engaging and inclusive environment for all ages and abilities. We offer good times, where human connection, nostalgia and competition intersect. Chicken N Pickle is where you put down your phone and connect with family, friends and coworkers. We have the coolest backyard you never want to leave.

The Director of Training is responsible for managing, executing, and implementing training plans to enhance operational performance at the restaurant level. This role ensures the integrity of Chicken N Pickle through detailed knowledge and training of the operating system at both home and new restaurant locations.

Training Director Responsibilities:

• Embody Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity, and Quality.
• Support a culture of diversity, equity, and inclusion.
• Work in a fast-paced environment.
• Manage/oversee the training and development team.
• Participate in project meetings to ensure all rollouts are clearly communicated and executed.

Training Program Development:

• Design and implement comprehensive training programs for new hires and existing staff for both restaurant and home office team members.
• Develop training materials, including manuals, videos, and online resources.
• Keep the internal training platforms, Pickleu and Learn.chickennpickle updated with most recent training materials.
• Stay updated with industry trends and incorporate best practices into training programs.

Training Delivery:

• Conduct orientation sessions for new employees.
• Lead hands-on training sessions, workshops, and seminars.
• Coordinate with department heads to ensure that training is consistent and effective.

Staff Development:

• Identify skill gaps and provide targeted training to address these areas.
• Mentor and coach employees to help them achieve their career goals.
• Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.

New Store Openings (NSO):

• Manage NSO budget and schedule for all openings.
• Develop and manage the NSO training program.
• Manage/ oversee trainers from existing locations during all NSOs.
• Develop NSO training leads/managers.

Manager training program (MIT's)

• Manage the MIT training program from offer letter signing to graduation.
• Partner with the training locations to ensure the MIT training program is in compliance with CNP Standards.
• Manage the MIT travel, New hire kits and first day communication.
• Develop/evolve the MIT skillout process.

Compliance and Safety:

• Ensure that all training programs comply with local, state, and federal regulations.
• Develop and implement food safety and sanitation training programs.
• Regularly review and update training materials to maintain compliance with health and safety standards.

Performance Evaluation:

• Assess the performance of employees through observation and feedback.
• Work with management to develop performance improvement plans for underperforming staff.
• Conduct regular training audits to ensure that training objectives are being met.

Record Keeping:

• Maintain accurate records of all training activities and employee progress.
• Prepare reports for management on training outcomes and areas for improvement.
• Track and document training compliance for all staff.

Collaboration:

• Work closely with the HR department to align training programs with company goals and policies.
• Collaborate with other restaurant locations to ensure consistency in training across the organization.
• Participate in management meetings to provide insights and recommendations on training and development.

Training Director Qualifications:

• Bachelor's degree in Hospitality Management, Human Resources, or a related field.
• Proven experience in a training and development role, in the restaurant or hospitality industry.
• Strong knowledge of restaurant operations, food safety standards, and customer service best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to design effective training programs and materials.
• Strong organizational and leadership skills.
• Proficiency in using training software and tools.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Knowledge of federal workplace health and safety regulations (ServSafe Certified).
• Ability to travel frequently with extended overnight stays for long periods of time.
• Strong training and facilitation skills; experience preferred.
• Self-motivated and driven.
• Strong negotiation and persuasion skills.
• Excellent time-management skills.
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong teamwork skills.
• Effective written and verbal communication skills.
• Basic knowledge of MS Office suite.
• Proficiency in basic math functions.
• Ability to train and execute system standards and procedures.
• Ability to multitask without direct supervision.
• Maintain a positive working relationship with employees.
• Serve as a subject matter expert for all tasks and processes.