Director- Omni Channel E-Commerce - Altice USA : Job Details

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

Job Summary

We are seeking a seasoned Technology Leader with deep expertise in omni-channel e-commerce, catalog management, Offer Management, and product inventory management (PIM) to drive the selection, implementation, and management of our digital commerce solutions. This role requires comprehensive knowledge of e-commerce platforms, vendor management, and team leadership, particularly within the telecommunications sector. The ideal candidate will lead the process of selecting a new digital commerce provider, manage vendor relationships, and collaborate closely with business and technology stakeholders to enhance our e-commerce capabilities. The candidate must have deep knowledge of product inventory systems, catalogue management design and development, dynamic offers and promotions, and personalization in a digital ecosystem.

Responsibilities

• Lead the evaluation and selection process for a new omni-channel e-commerce platform, including market research, RFP creation, and vendor assessments.
• Oversee the implementation of the chosen digital commerce platform, ensuring it meets the company's strategic goals and compliance requirements.
• Define system requirements, integration points, and deployment strategies in collaboration with cross-functional teams.
• Establish and maintain robust relationships with e-commerce platform providers and associated vendors.
• Negotiate contracts, monitor vendor performance, and ensure adherence to service level agreements (SLAs).
• Conduct regular meetings with vendors to discuss project progress, resolve issues, and plan for future enhancements.
• Develop comprehensive project plans, timelines, and budgets for the e-commerce platform implementation.
• Track project progress, manage risks, and implement corrective actions as needed to ensure successful project delivery.
• Communicate project status, key milestones, and outcomes to senior management and stakeholders.
• Ensure the e-commerce platform is robust, scalable, and capable of supporting the company's omni-channel strategy.
• Implement best practices for system maintenance, data integrity, security, and compliance.
• Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.
• Work closely with finance, marketing, sales, customer service, and other departments to ensure the e-commerce platform meets their needs and supports business objectives.
• Facilitate training sessions and provide support to end-users to ensure smooth adoption of the new system.
• Gather feedback from stakeholders and users to inform future platform enhancements and updates.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred
• Minimum of 10 years of experience in omni-channel e-commerce, catalog management, and PIM systems, with preferred experience in Salesforce Commerce and telecommunications industry
• Expertise in e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), catalog management, and PIM systems
• Proven experience in leading and managing IT teams, with strong project management capabilities
• Demonstrated ability to manage vendor relationships (Salesforce) and negotiate contracts effectively
• Excellent verbal and written communication skills, with the ability to interact with senior management and stakeholders
• Strong analytical and problem-solving skills, with a focus on delivering innovative solutions

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.