Director, Operations (Back Office) - ParentSquare : Job Details

Who We AreParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. Who We're Looking for:We are seeking a dynamic and detail-oriented professional to join our team as our first-ever Director of Operations (Back Office), focusing on process orientation and Improvement, renewals management, accounts receivable and collections, state registrations and vendor forms. You will play a pivotal role in developing and implementing efficient processes for handling invoices and payments, managing the renewal process with strategic price adjustments, accelerating collections to reduce interest expenses, and streamlining state registrations and vendor forms. You will also work cross-collaboratively with our teams to minimize manual tasks, adapt to customer feedback, and reduce administrative burdens so that our team can continue to grow and scale towards our vision of connecting every school and every family. Key Responsibilities will include:

• Developing and implementing streamlined processes for handling invoices and payments that will include ways to automate and scale payment processing
• Overseeing and managing the renewals process to ensure strategic price adjustments alongside timely and accurate renewals
• Seeking customer and market feedback regarding renewal strategy and adjustments
• Ensuring AR and collections are streamlined and completed with a positive customer experience
• Overseeing and streamlining the state registration and vendor form processes.

Our ideal candidate will have the following:8+ years of experience in financial operations: Proven track record in managing financial processes, particularly in invoicing, payments, and collections.

• Strong familiarity with accounting softwares (NetSuite, Intacct) and CRM systems (Hubspot, SalesForce)
• Extensive experience with pricing strategies, renewals and contract terms
• Exceptional Attention to Detail with a high level of accuracy and thoroughness with a strong sense of urgency.
• Expertise in data management including, data entry, cleansing, validation, and manipulation to support accurate and efficient process flows.
• Excellent Organizational and Multitasking Abilities.
• Superior Communication Skills

The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 16 paid holidays, including your birthday!

As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.This role will have a salary of $140,000 to $170,000, DOE.