Job Location : all cities,IL, USA
Join a world-class academic healthcare system, UChicago Medicine, as the Director, Patient Financial Experience. We are seeking an experienced professional to direct and lead operational, financial, programmatic and personnel activities within the Financial Counseling and Customer Service functions. This includes establishing, meeting and continuously monitoring goals and objectives while maintaining alignment with the strategic focus. While the range of duties and responsibilities is broad and varied, the successful candidate will be responsible for directing operations, budgeting, financial management, human resource management, and process improvement. The Director is also responsible for monitoring and managing the self-pay accounts receivables for the entire enterprise, integrating and initiating improvements in a range of programs to achieve a seamless patient financial experience, and ensuring that the entire department is performing at or above industry standards in all areas of responsibility. The Director works closely with a variety of stakeholders, coordinating activities to create a remarkable patient financial experience across the enterprise.
The Director of Patient Financial Experience serves as the programmatic and operational leader for the Financial Counseling and Customer Service departments. Reporting to the Vice President of Revenue Cycle, this Director is a strategic business partner with accountability to revenue cycle leadership, as well as other key stakeholders involved in the patient financial experience. Working in a “team” management environment, this position will have 3 direct reports and influence high standards of performance over 30+ indirect reports. They must actively manage human, capital, and operational resources using well-developed metrics and KPIs.
Who you are:
What you'll do as the Director, Patient Financial Experience:
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM's E4 Leadership Culture.
Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
Why Join UsWe've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
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