Director Product & Operational Excellence - Highmark Health : Job Details

Company: Highmark Health

Job Description:

JOB SUMMARY

This senior shared services leadership role provides critical thought partnership and operational oversight to product management teams across assigned portfolios. Responsibilities include driving operational excellence, leading change management, fostering innovation to improve product health, contributing to product transformation and maturity, and strategic utilization of value levers toward outcomes. This involves identifying and eliminating inefficiencies across the product lifecycle and customer journey, enhancing processes, and leveraging technology to boost productivity. The Director will ensure seamless product adoption and user satisfaction through comprehensive change management support, aligning product development with roadmaps, customer needs, and overall business strategy. Success requires strong collaboration and influence at all organizational levels and across the totality of the product lifecycle.

ESSENTIAL RESPONSIBILITIES

EXPERIENCE

Required

• 7 years of Product management or related enabling role
• 5 years of Management or leadership role
• 5 years of Operations role

Preferred

• 5 years in Healthcare Industry, Financial Services or equivalent industry experience
• 5 years in Lean/Six Sigma, change management or other process improvement frameworks

SKILLS

• Leading change
• Written and oral presentation
• Organization and prioritization
• Budget management and cost control

EDUCATION

Required

• Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master's

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based or Remote Position

Physical work site required

• Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at ...@highmarkhealth.org

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