Director, Product - Retention - Rakuten Kobo : Job Details

Director, Product - Retention page is loaded

Apply locations New York, NY time type Full time posted on Posted 8 Days Ago job requisition id 1025592

Job Description:

This position is eligible for hire in our Park Ave South, NY office and our San Mateo, CA office.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

SUMMARY

At Collective Voice, our mission is to empower social commerce creators to produce authentic, high-impact content that drives business results through affiliate marketing and brand partnerships. We provide powerful education, tools, personalized analytics, actionable insights, and access to top retailers to ensure creators succeed from day one. This is a critical role that will require close collaboration with leadership, engineering and stakeholders, as well as our business partners in order to own the retention strategy and successful delivery of complex cross functional projects.

KEY RESPONSIBILITIES

• Strategic product leadership of the retention domain, executing on ambitious retention goals across personalization, partnerships, and platform versatility.
• Develop a post-acquisition roadmap, prioritizing high-ROI experiences and KPIs to meet retention targets, and validate performance through experimentation.
• Drive product features through the creator lifecycle, providing value at every stage of the journey.
• Be the expert on Creators, fully understanding their needs, objections, and engagement patterns across cohorts, by leveraging research insights.
• Manage, coach and mentor a Product Manager and product designers and be a champion of world class product delivery process.
• Work hand-in-hand with business analytics partners to size opportunities and to determine how to validate hypotheses.
• Stay apprised of the competitive landscape and the evolving needs of members and merchants.
• Partner with Engineering, Marketing, Sales, Legal and all key stakeholders to define and deliver on a strategy in line with company objectives.
• Clearly communicate product vision, roadmap, rationale for product decisions and progress on product growth initiatives, and growth learnings to all relevant teams and leadership.

MINIMUM REQUIREMENTS

• A growth mindset - Curious, willing to challenge assumptions, and always eager to learn.
• Experience developing and executing a product strategy by building excitement within the organization, measuring impact, and updating hypotheses as needed.
• Minimum of 6 years as a product owner managing end to end product lifecycle.
• Minimum 2 years managing a team of Product Managers.
• Demonstrated data literacy skills.
• Clear and concise written and verbal communication skills.
• Strong track record of developing and shipping high quality products for desktop and mobile.
• Expertise in agile development software methodologies.
• Bachelor's Degree (product design, engineering, computer science or a related field preferred).

#LI-CW1

Five Principles for SuccessOur worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.Always improve, Always Advance - Only be satisfied with complete success - Kaizen.Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $138,600.00 - $239,360.00 annually

Welcome to Collective Voice (formerly ShopStyle Collective), a creator marketing partner that does it all, from affiliate to brand partnerships. Since launching in 2008, we've been at the forefront of the creator marketing industry, offering advanced tools, transparent data, and trusted resources. Leveraging our deep experience, we build meaningful relationships between vetted creators and top brands to create award-winning content for long-term success. We give creators and marketers everything they need to prosper, together.