Director, Professional Services & Product Support - Axellio : Job Details

Director, Professional Services & Product Support

Axellio (www.Axellio.com), provides extreme high-performance, scalable, economical, and simultaneous time-series data ingest, storage, and distribution solutions for the defense and intelligence community at speeds exceeding 100 Gbps for cybersecurity and radio frequency (ISR) applications. We are an innovator in advanced computing products and technology, solutions, and services located in Colorado Springs, Colorado and are searching for an experienced hands-on Professional Services and Product Support Leader. This is an excellent opportunity to leverage your knowledge and expertise to help us deliver and support revolutionary products while working alongside industry recognized engineers and business leaders. The perfect candidate will possess all the qualifications below and be able to think critically and make decisions in a fast-paced environment and have a hands-on “get it done” attitude - and be ready to make an impact with tomorrow's technology!

The Role:

The Director is responsible for building and running a Professional Services and Product Support organization. The ideal candidate has solid experience in hands-on technical service delivery and product support (both software and hardware) and can build a team and processes to help scale the organization. This is a unique opportunity to craft a professional services and product support organization, building a team over time, while being hands-on in the day to day running of the business. If you have technical experience that can be leveraged on day one, have the desire to build and lead a successful technical services and support organization, and want a start-up company experience and the rewards that come with it, then this opportunity is for you. The role will be located in our corporate headquarters in Colorado Springs, Colorado.

Responsibilities:

• Develop and deliver world class professional services and support experience for the customer.
• Interact with customers and partners, and own issues with a detail-oriented focus on root cause/remedy.
• Serve as the customer/partner voice internally.
• Drive a continuous improvement process to evolve the organization and its ability to deliver world class professional services and product support.
• Select, contract, and manage outside vendors as well as select and implement the tools that you and the professional services and support team will use.

Requirements:

• Bachelor's degree in a technical field (Electrical Engineering, Computer Engineering or Computer Science) and 7+ years of experience building and leading teams that deliver professional services and product support.
• Professional services and product support experiences in companies that maintain virtualization clusters like VMware, Microsoft Hyper-V, and/or RHEL virtualization and/or datacenter systems deployment including racking, stacking, and network configurations.
• Technical professional services and product support experiences in customer-oriented troubleshooting, root cause analysis, and working with software OEMs to resolve issues.
• Technical hands-on comfortability and troubleshooting skills with the following technologies:
• Linux systems, including server configuration, virtualization, containers, and clustering,
• High level IP networking, including switch, router, and firewall configuration,
• Server HW, including component fault isolation and health monitoring.
• Intelligent, diligent, excellent communicator, quick learner, strong commitment, and a team player.
• Security clearance is a plus.
• Ability to travel to customer locations.

What you get:

• Base compensation in the $140,000 to $170,000 range commensurate with experience.
• Excellent benefits that include health, dental, vision, and 401k with company match + a flexible paid time off program.
• Company stock options.
• The chance to develop next generation cyber security products and work with others who are passionate about technology.
• A team driven by collaboration and getting results in a fast paced and transparent start-up environment - where trying new things, “failing fast,” and learning are valued.

At Axellio we work to build a culture that attracts a diverse mix of talented people who are committed and vibrant team members that bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply.