Director Recreation - Hilton Hotels : Job Details

Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

* Recognition Programs and Rewards

* Excellent health care options, including medical, dental, and vision

* A people-first culture

* Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.

* Perks at work: Employee Pricing platform

* Employee Assistance Program that supports your physical and mental well-being.

* Paid Vacation Time and Paid Sick Days

* 401(k) program with company match

* Tuition reimbursement programs

* Numerous learning and advancement opportunities

* And more!

What Will I be Doing?

The Manager Recreation works with the Resort Leadership to ensure the overall supervision, coordination and implementation of guest activity programs and group recreation/leisure activity programs, pool activities, activities center and fitness center. The Recreation Manager operates with substantial latitude in the supervision of the overall recreation program. Stays in sync with all state regulations to operate activities center, fitness center and to conduct recreational and pool activities. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.

You are responsible for driving company success through performing the following tasks to the highest standards:

* All aspects of staffing, programming, planning and implementing guest events which serve the purpose of entertaining our guests.

* Ensures that safety measures are always being followed and enforced. Keeps abreast of rules pertaining to but not limited to COVID and water safety.

* Directly responsible for the hiring, coaching, scheduling, payroll and providing direction and guidance in the recreation department.

* Provides outstanding guest/owner service at all times.

* Works with the Resort Management in creating and annual budget outlining all revenues and expenses for the fiscal year. Updates forecast and justifies revenues and expenses on a monthly basis. Responsible for adhering to all cash handling procedures as designated by Standard Operating Procedures.

* Evaluates programs for effectiveness/participation and adapts programs as vital. Continually seeks new and exciting programs and ideas to improve, expand and keep overall program. Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program awareness and interest.

* Works directly with the General Manager, Resort Director, Food and Beverage Manager and Director of Guest Services for coordination of special functions, seasonal events and multi-generational offerings.

* Responsible for assisting the enhancement of services. Supervises pool activities, sports courts, mini golf, bike rental sports equipment rentals and activities inventory control, as well as all other activity common areas.

* Responsible for creating a robust major holiday and sporting event activity calendar.

* Responsible for ensuring brand standards are met and department is aligned with all company policies and procedures specific to the Recreation department.

* Maintains and orders recreation supplies and inventory.

* Ensures that the proper cleanliness and maintenance of all areas of responsibility to include but not limited to pools, pool decks, activities center, fitness center.

* Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every owner/guest.

* Must be flexible to work variable shifts to include weekends and holidays.

* Must be flexible to support other departments as needed.

Qualifications

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

* Minimum 2 years of Resort Recreation/Cruise Ship Entertainment or Resort/Hospitality management.

* Ability to tolerate & work in outdoor temperatures and environment.

* Ability to react calmly and effectively in emergency situations.

* Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

* 2-3 years of supervisory experience in a related filed.

* Seasoned customer service professional

* Experience with entertainment programming in a fast-paced environment.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's America's Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.