Disaster Case Management Team Lead - State of North Carolina : Job Details

This position is field based and will work primarily in Western North Carolina. The selected candidate will need to be able to travel to the following counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Cabarrus, Caldwell, Catawba, Cherokee, Clay, Cleveland, Forsyth, Gaston, Graham, Haywood, Henderson, Iredell, Jackson, Lee, Lincoln ,Macon, Madison, McDowell, Mecklenburg, Mitchell, Nash, Polk, Rowan, Rutherford, Stanly, Surry, Swain, Transylvania, Union, Watauga, Wilkes, Yadkin, Yancey, and the Eastern Band of Cherokee Indians of North Carolina.

Six positions will be hired from this posting.

The North Carolina Office of Recovery and Resiliency (NCORR) in the Department of Public Safety (DPS) is responsible for executing multi-year recovery and resiliency projects related to damage sustained in Hurricanes Matthew, Florence, Tropical Storm Helene, and the novel Coronavirus (COVID-19). The work focuses on supporting survivors and communities impacted by disasters and their recovery. NCORR's headquarters are located in the Research Triangle Park in Durham County. The office focuses on supporting survivors and communities impacted by disasters and their recovery. NCORR actively engages in projects in the following areas: Single-Family Homeowner Rehabilitation/Repair, Housing Repair Reimbursement, Single-family Homeowner Reconstruction, Homeowner Buyout, Mobile Home Repair, Mobile Home Replacement, Homeowner Assistance, Infrastructure, Affordable Housing and Mitigation.

North Carolina Office of Recovery & Resiliency is fully funded on grants and positions will be maintained as long as funding is available. The position is EHRA, which means it is exempt from the rules and regulations of the NC Office of Human Resources Act (GS126), except for Articles 6 and 7 of that Chapter, due to state statutory and/or funding requirements.

PRIMARY PURPOSE OF THE POSITION:

The Disaster Case Management (DCM) Team Lead is responsible for the day-to-day management and oversight of case management services delivered by Disaster Case Managers. The selected candidate will ensure productive and effective operation of their assigned Disaster Case Managers. DCM Leads will also provide guidance and light technical assistance in the determination of eligibility, awards, appeals and other program related consultations, document collection, general status updates, and other related case management activities conducted by Disaster Case Managers.

The Disaster Case Management Team Lead's work involves leadership and management to ensure outstanding customer service to survivors as well as analyzing and solving technical problems, the articulation of policies and procedures, and frequent public contacts through various channels (e.g., phone, mail, e-mail, face-to-face) to answers questions regarding the program.

Minimum Education and Experience are REQUIRED to qualify for this position. Candidates should possess 4 of the 9 Knowledge, Skills and Abilities listed below. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: DPS HR Introduction to the State Government Job Application and DPS HR Addressing Knowledge, Skills and Abilities in Your Work History. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies).

* Skilled in managing a team of professionals.

* Skilled in evaluating DCM team needs and priorities and direct resources appropriately to meet those needs.

* Experience evaluating and/or understanding program regulations, Standard Operating Procedures (SOPs), policies, external and/or internal forms.

* Documented experience with working directly with applicants/clients and within a team.

* Experienced in communicating, both oral and written, complex program guidelines.

* Skilled in attention to detail, paying close attention to policy and/or standard operating procedure guidelines.

* Experience assessing survivor needs, monitoring and evaluating progress, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of the program.

* Experience in a customer-facing role.

* Experience maintaining case records by compiling-detailed case notes.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

* Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

* If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

* The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent, Detect, and Respond to Prison Rape. Click this link for information on hiring and promotion prohibition requirements in the Division of Juvenile Justice & Delinquency Prevention: PREA: Hiring and Promotion Prohibitions Per NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI's Next Generation Identification System: Next Generation Identification (NGI) - LE (fbi.gov). This is in addition to submitting fingerprints during the application process.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click Application Status. If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-###-####. If there are any questions about this posting other than your application status, please contact Ashley Minnick at [email protected].