Dispatch Assistant - Southwest Boulder & Stone : Job Details

Southwest Boulder & Stone is the leading landscape rock and supply retailer in Southern California, specializing in drought-tolerant landscaping and building materials such as boulders, cobble, pebbles, crushed rock, flagstone, ledgestone, decomposed granite, custom fountains and more! With 7 superstores offering honest pricing, knowledgeable staff, and convenient on-time delivery options make us the perfect choice for any project, large or small! As a family-owned and operated small business with over 120 employees and a large distribution center, we are looking for someone who is driven and dedicated to the growth of the business. We are proud to have an incredible team of people that provide the exemplary customer service for which Southwest Boulder & Stone is known. As a family-owned small business, we are committed to creating a rewarding work environment for all employees as we continue to grow. Position Summary: The Dispatch Assistant assists with the day-to-day operations of the Dispatch division which is tasked with scheduling product delivery to all customers. THIS IS NOT A REMOTE POSITION. This is a full-time role requiring daily presence at our Corporate offices in Fallbrook, Ca.Essential Job Functions:

• Contact customers and place final confirmation call for all next-day deliveries and pick-ups. Notify Logistics Supervisor of any changes. Update Journey as CONFIRMED.
• Prepare drivers packages for next-day deliveries.
• Prepare and send outside trucking packages for next-day deliveries. Log and issue shipper numbers.
• On the day of delivery, review delivery slips and special notes/concerns with drivers. Confirm accuracy of loads, double checking for any revisions to the orders.
• Follow-up with completion of deliveries and pick-ups. Update Journey as DELIVERED.
• Notify sales personnel (who created the order) of any refused items or added fees, etc., to ensure
• proper updating of charges and adjustments.
• Address all refused items/return of material to Yard Manager for proper notification and processing of inventory.
• Review completed delivery slips to confirm accuracy and forward to Purchasing Agent.
• Review transfers and forward documentation to Purchasing Agent.
• Review Direct Ships and forward to Purchasing Agent.
• Place follow-up customer service call to all customers for previous day deliveries.
• Other duties as assigned

QUALIFICATION AND SKILLS:

• Strong time management and organizational skills
• Communicate clearly and concisely, both orally and in writing
• Abide by all company safety regulations
• Ability to manage multiple tasks in fast-paced environment
• Ability to work independently and as part of a team, and across multiple departments and personality types

EDUCATION, EXEPERIENCE AND CERTIFICATION:

• High School Diploma or GED required.
• 1-2 years of experience in a dispatch role
• Adequate knowledge of scheduling systems
• Intermediate computer skills required

BENEFITS:

• Employees receive health benefits such as vacation accrual and sick pay, paid holidays and the opportunity to participate in a generous 401(k) program.
• Health Benefits include Medical, Dental and Vision plans as well as life insurance and accident benefits.
• Employer covers 85% of EMPLOYEE ONLY medical coverage.
• After 1 year of employment, employer provides up to 5%$ 401(k) match
• Full-time benefit eligible position
• Full-time Hourly position

PHYSICAL REQUIREMENTS:Physical requirementsN (Not Applicable) Activity is not applicable to this positionO (Occasionally) Occupation requires this activity up to 33% of the time (0 to 3 hrs per day)F (Frequently) Occupation requires this activity from 33%-66% of the time (3+ to 6 hrs per day)C (Constantly) Occupation requires this activity more than 66% of the time (6+ hrs per day)SittingFWalkingOCrawlingNReaching OutFStandingOBendingNStoopingNReaching UpFSpeakingCSquattingNSeeingCTwistingFHearingCKneelingNDrivingNGraspingCWrist Deviation (side to side)CNoise ExposureNWorking OutdoorsNHand/Wrist Repetitions (Up & Down)CExposure to extreme weather conditionsNHandling/FingeringFWearing PPE (Personal Protective Equipment)NLift / Carry< 10 lbsFPushing / Pulling< 10 lbsF11-25 lbsO11-25 lbsO26-35 lbsN26-35 lbsN36-50 lbsN36-50 lbsN50+lbsN50+lbsNCandidates will be subject to background check and pre-employment drug screening.