Dispatch Assistant Manager - OOCL USA : Job Details

Dispatch Assistant Manager

10913 S River Front Parkway Suite 200, South Jordan, UT 84095

OOCL is one of the world's largest integrated international container transportation and logistics companies. OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.

Within our organization, the Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations is ensuring all equipment is in good order and moving timely. This is accomplished through the use of internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.

OOCL Benefits:

As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits including:

* 401k Retirement Plan AND Pension Plan

* Paid Time Off/Vacation Days

* Paid Major Holidays

* Floating Days off

* Paid separate sick days

* Medical, Dental, and Vision Insurance

* Referral bonuses

* Bi-Weekly pay

* Tuition Assistance after 12 months

Main Job Duties:

* Ensure proper dispatch process is implemented, executed, and monitored according to ISO & customer requirements. Act as catalyst to reshape ISO processes as needed to incrementally enhance efficiency (continuous improvement).

* Manage staff performance, identify training needs, and provide individual coaching and development opportunities to enhance performance and productivity.

* Handle exceptions and service recoveries within company & departmental guidelines.

* Act as entry point for import/export dispatch and foster relationship with export and import customer service reps, supplier management and intra-regional dispatchers targeting triangulation savings.

* Supervise & monitor all job orders created for local dispatch and trouble shoot any issues that are unable to be resolved by the dispatching reps.

* Monitor all incoming messages from both internal / external customers.

Qualifications:

* Knowledge of Microsoft Office Suite- heavy Excel

* Leadership and Management Experience

* Excellent communication skills, both verbal and written

* Must be able to prioritize and manage multiple projects

Preferred Skills:

* Knowledge of OOCL Enterprise Systems- this can be taught!

* Understanding of Terminal/Rail systems

* Attention to Detail

* Negotiation abilities

* Flexibility and ability to adapt to changes

Be part of a team!

* Have a collaborative mindset as your daily interactions will include working with the best staff in a team-based environment.

* Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies and initiatives.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.