Dispatch Communications Officer - BJC HealthCare : Job Details

Additional Information About the Role

* Sunday - Thursday - 9:30 pm - 6:00 am.

* Off Days Friday and Saturday Nights

* Full Time Benefits Eligible

* Must have an associates degree or higher and valid driver's licensure

Additional Preferred Requirements

* 2+ years of experience.

Overview

St. Louis Children's Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children's hospitals in the country, St. Louis Children's provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to do what's right for kids.

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children's commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children's consistently ranks among America's Best Children's Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children's was one of eight children's hospitals to rank in the top 25 of all 10 specialties. The hospital's academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children's has been designated as a Magnet hospital for nursing excellence from the American Nurses Credentialing Center (ANCC).

Preferred Qualifications

Role Purpose

As the first responders in the Department of Public Safety, Communication Officers receive, evaluate, prioritize, and relay calls for emergency and non-emergency public safety assistance; coordinate emergency response teams; maintain, process, and distribute records; manages and operates a variety of telecommunications equipment and performs a broad range of specialized clerical tasks related to the creation, maintenance, and dissemination of materials related to hospital operations.

Responsibilities

Manages and responds to public safety radio system(s), telephone, EVERBIDGE Notifications (which includes infant abductions, missing patients, catastrophic events on campus and in the surrounding area), parking intercom, emergency alert systems, HUGS alarm (The infant abduction system which allows the team to manage the movement of infants), fire alarms, Stanley personal staff duress alarms, stationary panic/duress alarms shuttle monitoring, Tech Electronic support, support of BJC West County officers, PCDC support, Barnes Jewish Psychiatric Stabilization Center (PSC), and Evelyn's House and other outside BJC/BJH partners and maintaining outside vendor(s) work and permits.Performs crisis intervention over the telephone.Utilizes the computer-aided dispatch system to conduct in-depth interviews with callers, gather and process all the pertinent information to dispatch public safety officers in a clear, succinct, and expert manner and maintaining records of all reported campus incidents in the Public Safety Global Dispatch system.Manages and comprehends emergency procedures related to situations needing the involvement of the public safety department and ensuring the activation of other entities. (Fire department, code team, DPS officers, police, animal control, EMS, private ambulance service, corrections officers, process servers, etc.)Ensures the safety of the medical campus through familiarization of Public Safety operations and knowing the location and layout of streets, buildings, parks and other areas and businesses on and around the medical campus. Increasing dispatch accuracy and efficiency.

Minimum Requirements

Education

Associate's Degree

Experience

No Experience

Supervisor Experience

No Experience

Licenses & Certifications

Valid Driver's License

Preferred Requirements

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

* Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

* Disability insurance* paid for by BJC

* Pension Plan*/403(b) Plan funded by BJC

* 401(k) plan with BJC match

* Tuition Assistance available on first day

* BJC Institute for Learning and Development

* Health Care and Dependent Care Flexible Spending Accounts

* Paid Time Off benefit combines vacation, sick days, holidays and personal time

* Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

* Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer