Dispatch Coordinator - Robert Dietrick : Job Details

We are seeking an ambitious and detail-oriented Dispatch Coordinator to join our team at RDC. This early-career opportunity is perfect for someone looking to grow within a dynamic, customer-focused company that offers continuous training and development. As part of our team, you will gain hands-on experience across multiple departments, with opportunities to develop your skills and advance within the company.In this role, you will play a critical part in our Operations Department, helping to ensure customer satisfaction by efficiently coordinating our service technicians and maintaining smooth operational workflows. RDC is proud to represent best-in-class products and services, and you will be instrumental in supporting that mission.Duties/Responsibilities Optimize Technician Scheduling: Assess job requirements, technician skills, and timeframes to plan the most efficient routing of technicians, ensuring jobs are completed promptly and effectively.Vendor Coordination: Input service vendor bills into the company's software and maintain communication to ensure timely processing.Truck Maintenance Dispatch: Collaborate with the Dispatch Team to manage and coordinate truck maintenance, ensuring all vehicles are in optimal condition.Cross-Department Collaboration: Work closely with the Planned Maintenance Coordinator, Safety Manager, and Dispatch Manager to maximize technician productivity, efficiency, and customer satisfaction while maintaining district profitability.Job Tracking and Management: Monitor job progress, identify delays, and work with sales representatives, scheduling managers, and operations staff to ensure timely job completion and resolution of any issues.Work Order Management: Review completed work orders, ensure accurate pricing and costs, update job notes, and close jobs in the system.Time Reporting: Review and verify service technician time reports for accuracy and completeness, involving the Scheduling Manager as necessary.Requirements Excellent verbal and written communication skills.Organized with attention to detail.Proven ability to build and maintain relationships with clients.Proficient with Microsoft Office Suite or related software. Classification Salaried, Exempt