Dispatch Coordinator - SERVPRO of Rockville-Olney/Silver Spring North : Job Details

SERVPRO of Rockville-Olney is hiring a Dispatch Coordinator!BenefitsSERVPRO of Rockville-Olney offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more!As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!Key ResponsibilitiesDispatch and schedule restoration teams to incoming leads and projects in coordination with management teamReview and maintain the scheduling software so that appropriate teams are routed accordinglyPerform detailed and accurate data entryReceive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communicationsCollaborate and assist with other departments, as neededPosition RequirementsHigh school diploma/GED (preferred)At least 2 years of customer service and/or office-related experiencePrior dispatch experience preferredAbility to multitask and to remain detail orientatedKnowledge of local geographical area is preferredMust be knowledgeable in relevant computer applicationsSkills/Physical Demands/CompetenciesThis is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable lawEach SERVPRO® Franchise is Independently Owned and Operated.All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.