Dispatch - Beacon Mobility : Job Details

SCR Medical Transportation LLC

Embark on a rewarding career journey with us - a company proudly recognized as one of the Great Places to Work in 2023-2024!

$500 Bonus if you have Transit Dispatch experience and relevant Trapeze experience as well

Candidates need to have open availability for shift. Pay is $24.00/hour.

The primary function of the dispatch department is to maintain organized efficient routes that will ensure the safe and efficient operation of all Drivers while in revenue service. Dispatchers provide customer service by assisting the drivers to get our passengers on time and give them the most direct trip possible. A major challenge for this position is remaining flexible to ensure that performance goals are met in spite of operational challenges such as: vehicle shortages, staffing levels, and inclement weather conditions.

Responsibility Profile:

* Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

* Relay information such as work orders or other messages to and from drivers and driving assistants.

* Daily close monitoring of subscription trips

* Monitoring of transfer trips to ensure connection in the most efficient manner.

* Use telephones, two-way radios or text messages to contact employees and Call Center.

* Speak with supervisors or customers to resolve problems, requests for services or equipment.

* Prepare daily work such as schedules.

* Prepare work orders for crew or receiving work orders from work crews.

* Facilitate communications within company assigned territories.

* Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

* Perform other duties as assigned.

Minimum Qualifications:

Specific Tech/Job Related Skills:

* One (1) year of transportation experience

* High School Diploma

* Computer skills, specifically Microsoft Office

* Operational knowledge of Paratransit or Transportation Industries

* Strong Customer Service, verbal/written communication, and problem-solving skills.

* Strong sense of direction and map/navigation skills

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.