Dispatch Manager - Cox Enterprises : Job Details

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Manager, Dispatch

Management Level

Manager - People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

* If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-###-#### *

Veterans encouraged to apply

Fleet Services - A Cox Automotive Company keeps your fleet moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.

Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Fleet Services is hiring a Dispatch Manager. The Dispatch Manager oversees and manages the company's dispatch operations to ensure efficient and safe delivery of services to our customers. This role involves strategic planning, resource allocation, and leadership to achieve performance and safety targets.

Key Responsibilities

* Develop and implement dispatch strategies in line with company objectives.

* Manage the day-to-day operations of the dispatch center, including scheduling, staffing, and operations.

* Ensure compliance with health and safety regulations, as well as company policies and procedures.

* Monitor performance against key metrics and take corrective actions as necessary.

* Collaborate with other departments to improve client experience. This includes breakdown call management, customer service, and billing.

* Analyze the financial impact of proposed Technician changes, such as routing, time to get to site, and excessive time delays.

* Implement specific customer requirements, such as internal reporting or customized procedures.

* Investigate service failures, report findings, and implement corrective actions.

* Participate in selection, qualification, or performance evaluation for direct reports.

* Oversee dispatcher call quality, and conduct audits.

* Training, coaching, and development of dispatch employees.

Skill and Qualifications

* Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field

* 1+ Year of experience in management or Lead role.

* Strong leadership skills and the ability to manage a team.

* Excellent communication and interpersonal skills.

* Knowledge of the transportation industry and relevant regulations is required.

* Proficiency in dispatch management software systems.

* Strong business acumen and a keen eye for identification of business improvement opportunities.

* Ability to investigate problems and identify root causes and associated factors.

* Performs duties with precision, accuracy, and a sense of urgency.

* Flexibility to work outside of normally scheduled work hours for training, mentoring, and employee evaluation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Employee is regularly required to talk, hear, stand, and walk

* May involve prolonged periods of sitting or standing.

* Must be able to lift 25 pounds at times.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.