Dispatch Manager - Apex Pros Plumbing, Electric, Heating and Air : Job Details

Company Summary:

Apex Pros is a fast-growing company with a great deal of opportunity for Dispatch Manager looking build an outstanding career. At Apex we believe in providing outstanding client service and endless opportunity for our team members.

We are looking for an Dispatch Manager to join our Dublin Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we have believe we an exciting year in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team!

At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day!

Position Description:

Scheduling & Dispatch Support

• Coordinate scheduling of service calls, installations, and maintenance calls.
• Work closely with dispatchers and technicians to optimize job efficiency.
• Ensure that customer appointments are handled professionally and on time.

Customer Service & Communication

• Serve as the primary point of contact for customers regarding inquiries, scheduling, and complaints.
• Ensure a high level of customer satisfaction by addressing issues promptly and professionally.
• Assist in handling escalated customer concerns and work to find resolutions.

Financial & Billing Responsibilities

• Process hourly payroll in coordination with HR and accounting department.
• Generate reports related to sales, service calls, and operational performance.

HR & Team Coordination

• Assist in training new staff members in the dispatch dept as needed.
• Maintain employee records, including time tracking, PTO, and compliance documents.
• Support company culture by fostering a positive and efficient work environment.

Process Improvement & Compliance

• Develop and implement office policies and procedures to improve efficiency.
• Identify areas for operational improvements and suggest solutions for the dispatch room.

Critical Success Factors:

• Motivation, tenacity and attention to detail will be required at every step.
• Abide by the system we provide and focus on customer service.
• Meet and exceed individual performance metrics.
• Always maintain and clean and organized workspace. Build trust and confidence with clients and our team.
• Maintain a professional appearance.
• Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.
• Patriciate in all required company activities, such as; training meetings and other events as scheduled.

Qualifications:

• High school diploma, or equivalent required.
• Knowledge of QuickBooks is a plus.
• Knowledge of Service Titan plus.
• Knowledge in management Highly Preferred.
• Knowledge of Microsoft Office Package Highly Preferred.
• Knowledge to Gmail Suite Highly Preferred.
• Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list.
• Ability to easily connect with people in person as well as over the phone, email and social media.

Benefits:

• Bonus opportunities for outstanding performance, service and efficiency.
• Medical and Dental Insurance after 60 days.
• 401k opportunity after a year.
• Company Cell Phone and Laptop.
• General Work Schedule: Monday – Friday

Pay: Negotiable