Dispatch Officer - Town of Pecos City : Job Details

GENERAL PURPOSE

Receives and transmits emergency and administrative messages over combined police, fire, and medical communications systems.

SUPERVISION RECEIVED

Works under the general supervision of the Chief of Police or designee.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, organizes, and performs work according to standardized procedures.
• Receives telephone, radio calls and mechanical alarm signals for police, fire or medical emergency services.
• Enters information into Computer Aided Dispatch system (CAD) and RMS System.
• Retrieves information for dispatch from CAD System.
• Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency.
• Coordinates with Patrol Sergeant, dispatching of back-up units.
• Coordinates radio communication with State Police and other local Police Departments as needed.
• Receives fire emergency calls, or fire security system signal, sounds alarm and monitors equipment responding by radio.
• Dispatches police vehicle to emergency medical calls, notifies ambulance service to respond as needed.
• Uses computer terminal to input, retrieve and transmit information from National Crime Information System.
• Receives and transmits information from state motor vehicle files to patrol officers.
• Receives and transmits calls to Canine Control Officers.
• Reports major criminal or emergency calls to Chief of Police or Officer in Charge.
• Enters data into computer system for record keeping.
• Retrieves data from computer system and assists in preparation of court information files and case incident reports and prepares files and records.
• Maintains daily log, wrecker rotation log and security systems files.
• Responds to after-hour informational calls for town departments.
• Tests and performs minor maintenance on equipment.
• Reports equipment failure to supervisor.
• Monitors prisoner cells by internal television system.
• Performs related administrative-clerical duties as required
• Performs other duties assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Possess a valid Texas Driver's License
• Ability to verbally communicate effectively under stressful conditions. Ability to type. Ability to operate CAD system, and basic computer system.

TOOLS AND EQUIPMENT USED

Personal computer, including word processor, spreadsheets, communication software (s), 10-key calculator, phone, copy machine, fax machine, radio etc.

SPECIAL REQUIREMENTS

Required Licenses/Certificates Applicant must be capable of acquiring the following:

• TCIC/NCIC (Texas and National Crime Information Center) Certification
• TLETS/NLETS Basic Procedures Certification
• Basic Telecommunications Certification
• TDD (Telecommunication Device for the Deaf) Certification
• Pass state exam for Telecommunicator License within one year of employment and other certifications specified by supervisor.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, crawl, talk, hear, and manipulate objects. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those and employees typically encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally indoors in an office environment. The noise level in work environment is typically moderate.

Please be advised that the Town of Pecos City is a drug-free workplace. All candidates with job offer are required to complete a pre-employment drug screening, background check, physical and psychological examination.