Dispatch Operator PRN - HonorHealth : Job Details

OverviewLooking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.Join us. Let's go beyond expectations and transform healthcare together.HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.ResponsibilitiesJob SummaryThis entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactionsAnswers and responds to internal, external and security dispatch call trafficInteracts with multiple software platforms to problem solve and serve callers needsProvides numbers, resources and/or information to callers of all typesCompletes documentation for all calls and service lines supportedAlert and activates resources to emergency codes, security issues including staff and patient needsCovers the Customer Navigation Center's phones after hours, nights, weekends and holidaysActivates mass notification calls, paging on-call resources and locates other as needed assetsMonitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.Maintains documentation for security tasks, deploys them to calls and tracks their movementCovers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)Assists in training and precepting new staffHelps maintain department resources, service books, downtime resources and flip charts QualificationsEducationHigh School Diploma or GED RequiredExperience Entry level position. Will provide on the job training Required