Dispatch/Scheduler - Threshold Brands : Job Details

Founded in 1979, Pestmaster Services has grown into a nationally recognized pest management company specializing in government contract services using an integrated pest management (IPM) approach. Today, we are the 2nd largest provider of pest control services to the Federal Government and utilizing our franchise network, provide services in more than 25 states and the District of Columbia. Pestmaster is a proud member of the International Franchise & National Pest Management Associations and many of our offices are QualityPro and GreenPro Certified. Who We Are Seeking Our growing team is seeking an experienced Customer Service Representative with strong communication and organizational skills. The ideal candidate will be:

• Detail oriented
• An effective communicator (written, oral)
• Analytical and critical thinker
• Organized and able to multitask
• Customer service oriented
• Comfortable using Microsoft software (Excel, Word, Outlook)

Job Responsibilities The Customer Service Representative supports our clientele while contributing administrative support to the Reno office. CSR is responsible for handling calls from customers regarding pest control services, invoicing, schedules services and reports directly to the Customer Service/Dispatch Manager. This is achieved through the main job responsibilities, as follows:

• Communicate with customers and field technicians
• Review contracts to determine correct service
• Assist in month-end close process
• Answer calls from customers, vendors, and employees
• Resolve customer complaints via phone or email
• Track and record checks, credit cards, ACH, and cash received
• Accurately bill customers monthly
• Work with customer to collect delinquent payments
• Other tasks as assigned

Qualifications

• Min. 1 year customer service experience
• Scheduling, preferred
• Pass background check
• Invoicing experience, preferred
• Microsoft office (Excel, word, email)
• Great verbal and written communication skills
• Excellent interpersonal skills
• Drug-free (pre-employment drug screening to be performed)

Benefits

• Competitive salary + 401(k) match
• Medical / Dental / Vision Insurance Coverage
• Paid time off + Paid Holidays

Pestmaster Services is an Equal Employment Opportunity Employer