Dispatch Specialist - Bish's RV : Job Details

What you'll do:

Technician Workflow Coordination

• Assign repair orders (ROs) to technicians based on skill level, availability, and job priority
• Monitor job progress and ensure adherence to schedules and promised timelines
• Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities
• Communicate clearly with technicians to set expectations and address concerns

Shop Capacity and Efficiency Management

• Ensure the shop operates at maximum capacity by efficiently scheduling jobs
• Minimize technician downtime through proactive staging and prioritization of work
• Collaborate with the service manager to identify and resolve bottlenecks in workflows
• Utilize dispatching tools and software to maintain accurate records and performance metrics

Repair Order Accuracy and Priority Management

• Review repair orders to confirm clarity and accuracy before assignment
• Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks
• Provide feedback to service advisors when ROs need clarification or additional information

Customer Service and Communication

• Maintain communication with service advisors regarding job progress and expected completion times
• Escalate any delays or issues impacting customer satisfaction to the service manager
• Contribute to achieving high levels of customer satisfaction by ensuring timely and accurate service delivery

Performance Tracking and Reporting

• Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time)
• Report daily performance results to the service manager, highlighting successes and areas for improvement
• Use data to identify patterns and recommend workflow adjustments to improve overall shop performance

Team Collaboration and Development

• Foster strong working relationships with technicians, service advisors, and managers
• Provide input on technician performance to support training, recognition, and development initiatives
• Promote a positive and collaborative team environment

Performance Metrics:

Technician Productivity and Efficiency: Ensure technicians meet or exceed productivity and efficiency goals

Shop Throughput: Maximize shop throughput by reducing downtime and optimizing scheduling

Repair Event Cycle Time (RECT): Consistently reduce RECT to improve customer satisfaction

Job Priority Management: Maintain an effective priority system that aligns with service department goals

Repair Order Accuracy: Ensure ROs are clear and accurate before assignment

Communication: Facilitate seamless communication among technicians, service advisors, and customers

Customer Satisfaction: Support the achievement of high Net Promoter Scores (NPS) through efficient service delivery

Workforce Optimization: Balance technician workloads effectively to avoid overburdening or underutilization

Core Competencies:

Organizational Skills: Effectively manage scheduling, workflows, and priorities

Communication: Clearly convey expectations and updates to technicians, service advisors, and leadership

Problem-Solving: Address workflow challenges and reassign tasks to maintain shop efficiency

Technical Knowledge: Understand repair processes, technician capabilities, and shop operations

Adaptability: Adjust to changes in priorities and schedules with minimal disruption

Decision-Making: Use data-driven insights to assign jobs and optimize shop capacity

Customer Focus: Prioritize service quality and timely delivery to enhance customer satisfaction

What we're looking for:

• Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential
• Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments
• Excellent communication and interpersonal skills to coordinate with diverse teams and customers
• Proficiency with scheduling software, dispatch tools, or similar platforms
• Ability to analyze data and make informed decisions to optimize operations
• Familiarity with repair processes or technical workflows is beneficial but not required
• Proven ability to work collaboratively and foster a positive, productive team environment
• Ability to pass a background check and drug test
• Demonstrate alignment with the Company's Vision, Mission, and core Values in all interactions

Who we are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.