Dispatch Supervisor - Recology : Job Details

GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us! We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Dispatch Supervisor - San Francisco THE ROLE Provides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Assures compliance of RouteWare application including Route completion, sequencing of stops, comments, route changes, missed customers, and addresses all issues, including coaching and disciplining drivers.
• Coaches drivers on DriveCam incidents.
• Directs Operations Supervisors on specific recurring issues in the field.
• Manages attendance issues with drivers including tardiness, missed meal periods, unexcused absences by coaching and disciplinary action, as well as OT and reassignment pay.
• Reviews Post and Pre-Trip Books with Drivers and addresses any issues.
• Addresses any DOT issues with drivers.
• Ensures the accountability of route completion by assigning additional work as drivers check in.
• Investigates and resolves City generated 311 customer inquiries and complaints.
• Supervise Route Maintenance Specialists, including scheduling, hiring and discipline, providing back up to job functions as needed.
• Analyzes routes and makes routing changes including day and service level changes. Makes rate adjustments to resolve billing disputes.
• Ensures policies and procedures are followed in accordance with the collective bargaining agreement.
• Partners cross-functionally with other departments to keep account records updated and resolve customer issues.
• Other duties as assigned.

QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Commercial driving to include dispatch systems.
• Working knowledge of Commercial vehicles is ideal.
• Customer Service aptitude.
• Experience supervising non-exempt working operations, ideally commercial drivers.
• Principles of personnel training, supervision and evaluation.
• Supervisory techniques, resource allocation, and planning.
• Computer programs, including Microsoft Office suite of applications.
• AS400 database applications
• High school diploma or GED required.
• Bachelor's degree preferred.

RECOLOGY OFFERS:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.