Dispatcher (9-1-1) - City of Grants Pass, OR : Job Details

Are you amazing? Are you energized helping people and being a strong team member? If this is YOU, then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service.

9-1-1 Dispatchers are skilled at multi-tasking, typing 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.

Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching emergency personnel to crime scenes and calls for service.

Benefits: 911 Dispatchers receive full-family medical for about $220 per month, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.

Check out this video of our Dispatchers:

Our Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.

Hiring timeline:

1. Complete an application, attaching your resume, cover letter and typing test.

2. After review of your application, candidates selected will be contacted to complete Criticall testing.

3. Successful candidates on Criticall test will then complete an observation in our dispatch center.

4. Interviews will be scheduled.

5. After interviews, candidates selected will go to a Chiefs interview. We anticipate a hiring date for the successful candidate January or February, 2025.

Questions regarding this role may be directed to: [email protected] or 541-###-####.

The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service.

If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!A High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description.

Licensing Requirements:

* Law Enforcement Data System Certificate within 60 days of appointment

* First Aid/CPR Certificate within one year of appointment

* Basic Telecommunications Certificate within one year of appointment

* Emergency Medical Dispatch Certificate within one year of appointment

* Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills

A complete listing of duties can be reviewed in the Dispatcher job description.

In addition to base salary, incentives upon verification, available to Dispatchers include:

* Associates Degree - 2.5%

* Bachelor Degree - 5.0%

* Second Language - 1.25%

* DPSST Intermediate Certificate - 2.50%

* DPSST Advanced Certificate - 2.50%

Note: Associates Degree is not cumulative.

Application materials must be submitted on-line by the closing date in order to be considered for this position. Any application missing required materials will not be considered.

Required materials to be turned in for this recruitment are:

1. City Application

2. Supplemental Questionnaire

3. Cover Letter

4. Typing Test indicating at least 40 words per minute with a 95% accuracy in keyboarding skills. A typing test can be completed on-line, or at a temporary employment agency. Typing accuracy is subject to verification.

The ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.

All candidates will be notified of the status of their application after the closing date.

Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.

Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.

Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.

It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.

In & Around Grants Pass

The recreational opportunities of the Rogue River are many: jet-boats, rafting, kayaking, paddle boarding, fishing, water skiing, tubing/swimming, gold panning and the 37-mile Rogue Hiking Trail. In addition to our world famous white water Rogue River, nearby mountains provide high-mountain recreational experiences, including snow skiing at Mt. Ashland, multiple access points to the Pacific Crest Trail, snow-shoeing, and ATV trails. Cultural activities center around the Shakespeare Festival in Ashland and the historic town of Jacksonville. Other scenic attractions include: Crater Lake National Park, Oregon Caves National Monument, and the northern portion of the Redwoods. Grants Pass' year-round calendar of events offers something for everyone. And once the sun goes down, the region takes on a life of its own with fine restaurants, theatres and a performing arts center.

Visitor information: