Dispatcher/Alarm Monitor - Constellis : Job Details

POSITION OVERVIEW Monitor Force Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. RESPONSIBILITIES Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:Communicating audio messages via radio and telephoneCoordinating law enforcement and public safety personnel activitiesTransferring public safety informationAnswering questions and updating client recordsThink and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.Log all calls in database including required details of each callKeep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkersOperate multi-channel radio and telephone dispatch equipmentAccess Federal, State, and local databases and maintain compliance regulations and proceduresAssist with quality review of events created by fellow dispatchersMonitor alarms received and keep records based on unique accountsProficiently perform administrative tasks on desktop computer and notify management of any technological issuesMonitor in-house closed-circuit television (CCTV) camerasPerform dispatching duties for other locations in the event of a failureAssist in the training of dispatcher traineesRoutinely test alarms, communication systems, and other devices QUALIFICATIONS US Citizenship RequiredCandidates will need to undergo a background check Valid drivers license and reliable transportation requiredHigh School diploma or GED.Ability to work under stress and to respond to emergency communications.Excellent communication and phone skills.Ability to handle filing and other administrative duties.Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided to obtain knowledge of how a 24-hour emergency communication center, gain familiarity with public safety functions and concerns, and of the public safety communications environment, demands, requirements and related laws, to include regulations and systems. Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.Successful completion of Criticall testing is required prior to hire (provided by company) BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental InsurancePaid Time-Off Program & Company Paid Holidays401(k) Retirement PlanInsurance: Basic Life & Supplemental LifeHealth & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityPersonal Development & Learning OpportunitiesOn-the-job Training, Skills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community Outreach WORKING CONDITIONS Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.Local travel, weekends, holidays, or participation in shift work may be requested. PHYSICAL REQUIREMENTS Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.Must meet all physical and psychological standards as required by the contract.