DISPATCHER/CSR - Dunavant Sea Lane Express Llc : Job Details

About the Role:

We are seeking a highly motivated and detail-oriented Dispatcher/CSR to join our team in Baltimore, MD. As a Dispatcher/CSR, you will be responsible for ensuring the timely and efficient dispatch for our customers, as well as providing exceptional customer service. You will play a critical role in ensuring the smooth operation of our transportation services, and will be an integral part of our team.

Reporting

Terminal Location: 6331 Tradepoint Ave, Sparrows Point, MD 21219

Reports to: Terminal Manager

HR FLSA Status: Non-Exempt

Office hours: 8am - 5pm with afterhours engagement as required.

Hourly Wage is commensurate with experience.

Essential Functions, Job Duties, and Responsibilities

Education and Experience Requirements

Associate degree (AA) from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Minimum Skills, Knowledge, and Ability Requirements

• Computer skills Proficient in Microsoft Word, Excel, and Windows.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to comprehend 24-hour clock system.
• Ability to collate time/distance scheduling for 24/7 operation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Conditions, Physical and/or Mental Requirements

• Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
• 90% or more time is spent looking directly at a computer.
• Employee is frequently required to stand, walk (or otherwise be mobile).
• Employee is frequently required to lift and carry a minimum of 15 pounds.
• Ability to deal with stressful situations as they arise.

Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.

Compensation details: 24-26 Hourly Wage

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