Dispatcher - Customer Service Representative - Iaisrr : Job Details

** Dispatcher - Customer Service Representative**

**Job Category****:** Operations Center **Supervisor****:** THOMAS MEIERHOFF **Requisition Number****:** DISPA001079 Showing 1 location **Job Details**

**Description**

**REPORTING RELATIONSHIP**:

Reports to:

Director Customer Services

Director- Compliance and Dispatch

Chief Transportation Officer

Supervises:

No direct reports

**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**

* Accurate data input, document preparation and record maintenance of:

+ Freight inventory,

+ Hazardous material documents,

+ Train list documents, including waybills,

+ Demurrage and interchange records.

* Maintains yard inventory and provide train and switch lists to train crews.

* Provides accurate movement information to customers (internal and external and train crews in a timely manner.

* Maintains accurate crew book. Calls crews, arranges cabs and hotel reservations.

* Makes positive contributions to the department and IAIS.

* Cross trains with the Managers and other personnel in the Customer Service Department.

* Work Schedule: Various shifts including weekends and holidays

* Performs other miscellaneous duties as assigned.

**JOB REQUIREMENTS:**

**Education, Licenses/Certifications and Work Experience**:

High School graduate or equivalent required. Some college and/or railroad work experience preferred. Prior knowledge in customer service, car movement, data entry and waybilling preferred. Must possess a current valid drivers license.

**Skills, Knowledge, Abilities, and Mental Requirements**:

* Working knowledge of computers and other office equipment. (fax, phone, copier, etc.)

* Ability to use analytical/organizational skills in prioritizing work.

* Ability to communicate effectively (verbally and writing) and establish good working relationships with co-workers, management, train crews and customers (internal and external).

* Ability to learn and apply policies, procedures, and regulations required by IAIS and the federal government.

* Must be able to concentrate amid voice and office noise, interruptions and related stress.

* Communicate clearly and effectively verbally and in writing.

* Instructions will be given by various members of the IAIS team throughout any given shift and will need to be followed and/or communicated to others as required.

**PHYSICAL REQUIREMENTS:**

Position involves constant (67-100%) viewing of a computer and various other types of close visual work, sitting, repetitive motion and expressing and exchanging ideas by means of the spoken word either on the telephone or in person. Frequent (34-66%) talking or hearing in person, by radio or on the telephone. Occasional (10-33%) stooping, reaching, pushing, pulling, climbing, standing, walking and lifting and exerting up to 10 pounds.

**WORKING CONDITIONS:**

Position involves working in an office setting and is not substantially exposed to adverse environmental conditions or noise levels.

The statements stated in this job description reflect the general duties as necessary to describe the essential job duties/responsibilities and job requirements typically required and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

**Skills**

**Required**

**Troubleshooting skills** *Advanced* **Problem Solving** *Advanced* **Professional communications** *Advanced* **Flexibility to accept change and react accord** *Advanced* **Effective radio communications** *Intermediate* **Eff. comm to customers** *Advanced* **Accurate data entry** *Advanced* **Ablty to utilize computer** *Advanced* **Ability to work various schedules** *Intermediate* **Ability to understand RR map** *Intermediate* **Ability to recall information** *Intermediate* **Ability to provide clear instructions** *Intermediate* **Ability to provide accurate data** *Intermediate* **Ability to prioritze work** *Intermediate* **Ability to make sound, responsible decisions** *Intermediate* **Ability to maintain professional relationship** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**

**Required**

High School or better.

**Experience**

**Required**

**2-3 years:** Customer Services and Data Entry

**Preferred**

**1-2 years:** Railroad