Dispatcher III - Wilbur-Ellis Company : Job Details

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. Do you have excellent data entry skills with great accuracy? Do you have a strong ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications? Do you have excellent interpersonal skills? If so, we want to hear from YOU!For over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!General Purpose and Scope of Position: Coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management. Key Skills and Abilities Include: Must be able to read, analyze, and interpret written procedures and reports.Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.Must be able to deal effectively with different personalities.Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to sit at a desk or computer terminal to perform writing, and keying/typing information. Key Personal Attributes Include: High school graduate or equivalent.Fluent in English, both verbal and written. Bilingual preferred, not mandatory.Good communication skills on the telephone, two-way radio and with the general public.Must possess good computer skills including knowledge of MS Office.Must possess good mathematical skills.Strong customer service orientation is required, including the ability to effectively respond to telephone calls and customer inquiries.Must have strong organizational skills with the ability to prioritize multiple assignments. Specific Responsibilities and Key Deliverables Include: The process calls from our salesmen, customers, and other branch locations for orders of materials.Take orders, process and prepare for pickup or delivery. Complete in an accurate and timely matter to ensure satisfactory billing.Coordinate shipments of various products with trucking companies.Coordinate transfers of products between branches and the main site.Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.Inventory tracking and control.Operate truck scale and complete weight tags, bills of lading and hazardous materials shipping papers.Answer telephone and computer inquiries about product orders.Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public.Conduct physical inventory counts of products stored in warehouses and bulk storage areas.Calculate total quantities of products by weight and/or volumetric measurements.Performs receptionist duties as needed by responding to calls and visitors in a professional manner.Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems.Operate truck scales and complete weight tags and shipping papers.Use standard office equipment; Fax machines, postage machines, copier machines, etc.Provide backup and assistance to other dispatchers and/or receptionists, answering phones.Extended hours and flexible schedules are a requirement during the busy season.Compensation and Benefits: In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $22.55 - $30.05 per hour.Note that wages may vary based on location, skills, and experience.This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Our Commitment to Diversity & Inclusion: Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility. Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Follow our career social media accounts! Instagram:IG X/Twitter:X TikTok: TikTok Facebook:FB LinkedIn:LinkedIn