Dispatcher - RIGHT NOW HEATING and AIR CONDITIONING : Job Details

Overview:

Dispatcher Monday - Friday with alternating weekends 10am - 7pm $16 - $19 What you will do:

• Scheduling and dispatching drivers based on customer requests or immediate needs
• Using telephone system to contact technicians
• Relaying information such as work orders or other messages to technicians

Job Requirements:

• Attention to detail
• Ability to multitask
• Typing skills

The northwests largest heating, cooling, plumbing & electrical company is HIRING! If you are looking for a new and exciting career, this is the place to work! Right Now Heating, Cooling, Plumbing & Electrical has served over 200,000 customers and is growing faster than ever! We provide:

• 401k retirement plan
• Medical, Dental, & Vision
• Paid training
• Outstanding work culture and environment

This is your chance to be part of a team of 500 people strong. We are known for our Trademark Pink Trucks and outstanding service across 3 states! Right Now is a terrific place to build your future and start a new career. If youre ready to work for a great company, Right Now is the place and time! Qualifications:

Qualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customers needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually

Responsibilities:

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers schedules as they change throughout the day
• Keep track of the technicians start and departure times
• Must maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts