Dispatcher - Le Moyne College : Job Details

POSITION SUMMARY The Campus Security Dispatcher position involves operating a variety of communications equipment including two-way radios, multi-line telephone system, computer aided dispatch software and multiple computer screens to capture information, relay information and dispatch officers to both emergency and non-emergency calls for service. The dispatcher, at times under stressful situations, must quickly deliver calm, professional and courteous service. The dispatcher is often the first level of contact with students, faculty, staff and the general public requesting assistance from campus security. This position is responsible for all emergency and non-emergency communication for the College Community, communicating via two-way radio and telephone with security patrols, emergency responders and auxiliary departments. Additionally, this position handles walk ups, monitors fire alarm systems, door access controls, as well as the College's CCTV system. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS Job duties specific to this position

• Promptly receive emergency and non-emergency calls requesting campus security assistance; determine nature, location and priority of the call and dispatch assignments and information to responding patrol units.
• Ability to multi-task and answer multi-line phone system.
• Coordinate, monitor and engage in radio and telephone communications between and with officers, other personnel and off-campus agencies (911 center, fire, police, EMS, facilities, athletics).
• Make urgent and critically important decisions regarding emergency situations based on training, skills and policies & procedures.
• Ensure that all required information is accurately collected and properly entered into the Computer Aided Dispatch (CAD) system.
• Post appropriate entries in the read & sign .
• Use iParq to issue and process temporary parking permits and resolve other vehicle-related issues on College owned properties.
• Proactively assist community members with handicap/accessible parking issues on campus.
• Monitor a variety of Safety & Security technology platforms including access control systems, emergency notification systems, closed-circuit television (CCTV) and video security systems, alarm panels, etc., and take appropriate action as necessary and required.
• Assist Campus Safety & Security officers and law enforcement officials in searching for and downloading videos related to a particular incident or criminal investigation.
• Provide professional and composed verbal communications with the general public and outside responders, maintaining sound customer service practices, at times under stressful conditions.
• Monitors and dispatches officers to calls from the College's internal 911system, as well as from campus Blue light emergency telephones and other means of emergency communication.
• Operate and activate the College's emergency notification system.
• Provide Service to walk in customers
• Comply with all Federal, State, Local and College regulations relative to communications, protected data and information.
• Screen and distribute keys to authorized vendors.
• Ability to work independently and as part of a team.
• Ability to interrelate with individuals from diverse backgrounds.
• Perform a variety of clerical and other related duties as assigned

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne's mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.
• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.
• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.
• Promotes cura apostolica by aligning professional goals, objectives, and performance with college's strategic goals.
• Demonstrates excellent work attendance, reliability and work ethic.
• Attends and actively participates in required meetings and training sessions.
• Complies and adheres to all of Le Moyne's established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
• Must complete all required federal, state, institution and department trainings.
• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.
• Performs a variety of related duties as assigned.

Diversity, Equity & Inclusion job expectations for all Le Moyne College employees:

• Demonstrates commitment to promoting a more diverse, inclusive and equitable work environment by supporting the diversity, equity, and inclusion goals of the employee's unit.
• Regularly participates in professional development opportunities to become more aware of DEI issues and to consider ways in which their work can be expanded to honor and incorporate the diversity of our community.
• Works to neutralize institutional bias by analyzing the policies and procedures of their unit and making suggestions to remove barriers for historically underserved people.
• Promotes open communication across Le Moyne's community in order to create an inclusive environment, and understanding of others backgrounds, ideas, and perspectives.

Le Moyne College's Diversity, Equity & Inclusion Mission Statement Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit Tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society. QUALIFICATIONS

• High School Diploma or GED
• Excellent customer service skills
• Strong written and oral communication skills.

• Ability to maintain confidentiality
• Ability to quickly and accurately enter verbally transmitted information and data utilizing a computer keyboard
• Ability to prioritize workload, meet deadlines, and undertake multiple projects simultaneously.
• As a designated essential employee , must be able to remain on duty beyond normal shift or report to duty without advance notice in an emergency
• Must possess a high level of self-motivation, initiative, and the ability to work independently.

PREFERRED QUALIFICATIONS

• Prior work experience in an emergency communication/dispatch center preferred

• Prior experience working in a college/university public safety setting preferred

Le Moyne Benefits 403(b) Retirement contribution- (9.5% Employer match) Generous tuition coverage Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts) Health Savings Accounts- (Partially Employer funded) Basic Life & AD&D Insurance- (Employer paid) Short and Long Term Disability Insurance (Employer paid) Supplemental Life & AD&D Insurance Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.) Generous time off package Pay Range: $18 - $22 per hour Equal Employment Opportunity Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time. Application Instructions: To apply for this position please click the 'Apply Now' button and submit the required materials for consideration: * Cover letter outlining your interest in the position * Current resume * Contact information for 3 professional references