Dispatcher - Texas Impound Services, LLC : Job Details

We are looking for a customer-oriented service representative and dispatcher. A dispatcher will be responsible for the intake and release of vehicles, location and dispatch of trucks, and maintenance of all records according to state requirements A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right method

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra time to engage customers

Maintain communication and location of drivers.

Assist drivers with up to date information

Skills

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Texas Impound Services LLC provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Remotely No

Job Type: Part Time

Starting Pay: $15 per hour

Schedule: 2 - 12 hour shift 7pm-7am (Saturday & Sunday)

Experience: Dispatching: 1 year (Preferred)

Work Location: In person

Job Type: Part-time

Pay: From $15.00 per hour

Schedule: 12 hour shift Day shift Evening shift

Education: High school or equivalent (Required)

Experience: Dispatch Customer Service: 1 year (Preferred)

Language: English (Required) Spanish (Preferred)

License/Certification: TDLR License (Preferred) Driver's License (Required)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.