DISPATCHER - Expressit Delivery : Job Details

The successful candidate must have a robust background in both scheduling and dispatching drivers. Applicants need to live in either Massachusetts or New Hampshire. They should possess extensive knowledge of the New England region and demonstrate the ability to flourish in a fast paced environment that requires adherence to strict timelines. This is a hybrid position requiring availability to go to Nashua, New Hampshire office as needed..

Job Responsibilities:

• Schedule and dispatch drivers, and vehicles, to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relay information from drivers to customers and internal departments
• Use telephone, email and text messages to contact drivers and internal departments
• Keep and organize job details, customer requests, completed jobs and customer charges for work performed
• Answer all calls and prioritize according to urgency, timeliness and importance
• Monitor the route and status of drivers to coordinate and prioritize their schedule
• Provide drivers with information about orders, traffic, obstacles and requirements
• Demonstrate a strong working knowledge of vehicle capabilities, geography and job scheduling
• Answer customer inquiries for new orders, existing orders and pricing
• Use computer systems to manage dispatch drivers, record customer order details, create jobs and pricing information
• Adhere to strict delivery deadlines
• Effectively manage own workload and work independently

Qualifications:

• Outstanding customer service skills
• Bachelors degree preferred
• 5 years of prior dispatching experience
• Reliable internet service and a home work environment free from interruptions
• Sound judgement with the ability to think on your feet and solve problems, as they arise, daily
• Ability to work independently but self-aware enough to seek help when needed
• Ability to multi-task, organize and prioritize work and meet tight deadlines
• Extremely proficient in dispatching software or ERP systems, Word, Excel and Outlook

Bonus, medical, dental, vision, paid time off, 401(k) with company match and more!!