DISPATCHER - Dee Cramer Heating & Cooling : Job Details

Dee Cramer is an industry leading, $100M per year full service HVAC/Sheet Metal Contracting firm. Celebrating our 87th year in business in 2024, we are in our third generation of family leadership. Company Core Values are significant factors in evaluating new team members. We are a big company with a small company feel. ENR Ranked Dee Cramer it's 11th largest Specialty Sheet Metal Contractor in the U.S. in 2022. We specialize in Commercial and Industrial work and are a recognized Industry leader in Building Information Modeling (BIM).

We have an immediate opening for a Dispatcher in our Service Department.

Summary:

The Service Dispatcher is responsible for managing customer service in our commercial service division. This includes Dee Cramer customers' HVAC needs and supporting our field technicians. This position will be in a fast paced, team environment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Responsible for reviewing work orders, checking for labor, parts, and notes

* Take incoming customer calls regarding service or billing questions

* Dispatching technicians to service calls as needed

* Forecast and schedule work for field technicians based on weather and work load

* Ordering and verifying parts when necessary

* Creating and processing electronic purchase orders

* Set Daily Dispatch Board in time to allow for Warehouse to coordinate a materials support plan

* Other duties as assigned

Work Hours: Monday through Friday, 7:00-4:00PM.

Benefits: Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, FSA, Paid Holidays & Vacation, & 401k

Requirements:

* High school diploma or equivalent required

* 2 years in customer service required

* Dispatching/Call center experience preferred

* Ability to work in a fast paced environment

* Prior HVAC experience preferred