DISPATCHER - Apex Plumbing : Job Details

The Dispatcher / Yard Coordinator plays a crucial role in managing and coordinating the logistical aspects of the companys operations. This includes dispatching CDL drivers, coordinating equipment and material moves, and collaborating with the yard/plant manager and CAO to complete tasks. The role requires effective communication skills, strong organizational abilities, and a knowledge of DOT regulations.

JOB DESCRIPTION:

Supervisory:

• Manage CDL drivers.
• Provide feedback and conduct performance reviews with your team.
• Ensure confidentiality of data.
• Communicate staffing needs to HR and interview candidates as needed.
• Report any employee attendance, tardiness, or job performance issues to HR.

Dispatching and Logistics Coordination:

• Dispatch truck and equipment moves for upcoming and active jobs.
• Monitor and coordinate for supplies and material delivery.
• Review drivers hours of service for available hours and dispatching.
• Prioritize and optimize work schedules for efficiency.
• Schedule and assign materials (bedding, flowable material, concrete, asphalt, etc.) for upcoming jobs and as needed.
• Monitor the GPS to track jobs and equipment.
• Setting up contracts/leases
• Monitor leases driving hours
• Reconciliation of invoices with actual work performed by leasers
• Collaborating with Project Coordinator to ensure daily production is met and daily schedule is created

Yard / Batch Plant Coordination:

• Communicate orders to batch plant personnel on a daily basis
• Collaborate with plant personnel and CAO to ensure plant/yard production meets business needs.
• Coordinate with plant personnel and mixer drivers for daily flowable material orders.
• Oversee and communicate to the CAO when street sweeping, yard clean-up, snow removal etc. are not meeting satisfactory expectations. ?
• Timely reporting with updates including progress or issues impacting production.

Communication:

• Utilize text threads to communicate with all necessary departments and personnel.
• Communicate with the operations team and field management regularly for project updates and assist with any issues that may arise.
• Communicate with the maintenance department for maintenance updates and schedules.
• Check emails periodically throughout the day and respond accordingly.
• Answer incoming calls throughout the day.
• Handle customer service issues and customer complaints as needed.
• Obtain customer information, set up estimates and send information to the sales team.
• Coordinate with other departments to ensure smooth workflow.

Documentation and Record Keeping:

• Maintain accurate records of dispatch activities, including job details, assignments, and completion status.
• Review material tickets to verify quantity, price, etc.
• Enter and maintain accurate records within the database.
• Prepare and submit regular reports on yard and dispatch operations.

Problem Solving:

• Address and resolve any scheduling conflicts or issues that may arise.
• Collaborate with operations to troubleshoot problems and provide support.
• Other Duties as Assigned

Work Experience Requirements:

• Proven experience in dispatching or logistics coordination.
• Familiarity with plumbing materials, tools, and equipment.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Knowledge of safety regulations and procedures.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitive and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, DMLA and other federal, state and local standards.
• Must be able to lift and carry up to 25 lbs.

Benefits:

• 401k with company Match
• Employee Ownership
• Health
• Dental
• Vision
• Life

Estimated Job Close: 10/10/24