Dispatcher - BELFOR Holdings : Job Details

Belfor Franchise Group When it comes to plumbing, we do it all. We take pride in the work that we do and we love doing it. Whatever service you need, at any time of the day, Z PLUMBERZ is there when you need us the most. We have a 24/7 in-house call center so you can talk to a live person on the phone and get your service scheduled right away. Position Overview ZPlumberz, a BELFOR Franchise Group Company, has an immediate need for a dispatcher for the Livonia location. This is a part-time in office position with flexible hours. The dispatcher is responsible for managing service calls from beginning to end to assist customers with scheduling, answer inquiries and questions, handle complaints, provide information as needed along with sending the Plumber with the right experience and location to complete the Service Call. Interact by phone with current customers to make appointments, collect information or conduct proposal follow-up procedures. The dispatcher will also assist Plumbers and Technicians with any contact details, software assistance, obtaining permits, selecting correct vendor source for parts, sub contractors and equipment needs. Main Job Tasks and Responsibilities

• answer phones professionally
• respond to client inquiries
• research required information using available resources
• handle and resolve client complaints
• provide clients with product and service information
• process orders, forms and applications
• identify and escalate priority issues
• schedule and route calls to appropriate resource
• follow up client calls where necessary

Key Competencies

• verbal and written communication skills
• listening skills
• problem analysis
• problem solving
• client service orientation
• organizational skills
• attention to detail
• initiative
• judgment
• adaptability
• team work

Working Conditions A 20 hour week is typical. Position may require additional hours during unusual or unforeseen circumstances. Proper communication, scheduling and staffing is required in order to maintain successful customer service experiences. No lifting is required, the position is located in an office environment and requires use of phone, computer, email and text to communicate and complete the job requirements. Sitting or standing for extended periods based on preference. Duties

• Intermediate computer skills (various software, email, and Microsoft products)
• Excellent communication skills with the ability to clearly instruct customers and employees
• The ability to quickly react to calls and direct staff to jobs
• The ability to be proactive when speaking with customers
• High School diploma or GED