Dispatcher - Dixie Electric, Plumbing & Air : Job Details

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time dispatcher with integrity and professionalism to join our team in Opelika, Alabama. The work hours are 7:30am-4:30pm Mon-Fri, plus an on-call rotation.Our dispatch team works diligently to ensure that our technicians get to their calls and that our customers know when they will be arriving. This position plays a vital role in making sure our customers are receiving exceptional service. We want you to be a part of helping us positively impact and enrich each person whose home we service.Who You are:You must be excited about making a difference in people's lives every dayYou are an excellent multi-tasker with the ability to work in a fast-paced environmentYou enjoy and excel at solving problemsYou stay calm under pressure and address any issues in a quick and efficient mannerYou are highly detailed-oriented and organizedYou are a self-starter and can work independently as well as on a teamWhat You will be doing:Effectively communicate with customers and handle any questions or needs they may haveOrganize and assign calls to techs and dispatch techs outBook calls when necessaryBuild installs and book estimatesDebrief calls and input all information from call into systemDevelop the necessary skills to navigate Spectrum and utilize it properly (prior knowledge of this is preferred)Who We are:We believe in Doing the Right ThingWe believe in Service ExcellenceWe believe in Mutual RespectWe believe in Delivering HappinessWe believe in SafetyWe believe in Continuous Improvement and DedicationPerks:Competitive Wages401K Benefits with match programPaid HolidaysPaid VacationHealth Plan for team members and their familiesOther insurances including vision, dental, life, short-term and long-term disabilityLegalShieldMarketplace ChaplainsOn staff National Certified CounselorOpportunity for professional growth and developmentQualifications:High School Diploma or GEDOne year of dispatch work experience requiredCustomer service and phone experience requiredProficient in Microsoft Word and ExcelExcellent communication and computer skillsRequired 40+ WPMPowered by JazzHR