Dispatcher - Kenco Group : Job Details

About the Position • The Driver Dispatcher is responsible for scheduling and dispatching drivers and equipment to appropriate locations according to customer requests, specifications, or needs. Functions • Oversee communications with drivers including relaying work orders, messages, and information to or from drivers and supervisors • Prepare and coordinate service, daily work and run schedules for drivers. • Receive and prepare work orders from customers and determine types or amounts of equipment, vehicles, materials, or personnel required to meet specifications • Determine optimal backhaul shipments for returning drivers which may include declining backhauls or returning drivers without a backhaul • Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. • Advise drivers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards. • Negotiate backhaul pricing with brokerage companies. • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. • Utilize TMW Dispatching software and HOS management software for recordkeeping, invoicing, and driver payroll data entry. • Perform other duties as assigned Qualifications • High school diploma or equivalent is required. • Minimum of one year of experience in transportation environment or related required. Competencies • Ensures Accountability - Holding self and others accountable to meet commitments. • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audience • Decision Quality– Making good and timely decisions that keep the organization moving forward. • Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. • Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations. For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)