Dispatcher - Adecco : Job Details

Adecco is currently assisting a great client in their search for an experienced Dispatcher in Charlotte, NC. PLEASE NOTE : This is an onsite, in-office role. No other options available. Type: 40hrs/wk. Contract Start Date: Within two to three weeks. Location: Near the intersect of Wilkinson Blvd and Billy Graham Parkway in Charlotte, NC. Please ensure this commute works for you prior to applying. Hours: 7:30AM-4:30PM Pay: $ 20.00 to $ 20.00/hr Length: Long Term Responsibilities for the Dispatcher role include:

• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers

Qualifications for this Dispatcher role:

• High school diploma/GED: associate degree preferred
• 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of refrigeration/HVAC a plus
• High level of professionalism and diplomacy
• Superior customer service skills
• Excellent telephone and communication skills with ability to handle high volume of calls

Pay Details: $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance