Dispatcher - Home Alliance : Job Details

Home Alliance is a growing nationwide network of home service experts on a mission to bring world-class service to every American household with the utmost convenience. We are committed to providing convenient, comprehensive, and ‌professional home services to families nationwide. We are guided by values of customer obsession, an execution-first approach, and an invent and simplify mentality.

We are currently seeking a skilled and motivated Dispatcher to join our team. The Dispatcher will be responsible for coordinating the schedules of our field technicians, assigning service calls, and ensuring that all customer inquiries are handled promptly and efficiently.

Key Responsibilities:

• Receive incoming service requests via phone, email, or online portal.
• Dispatch field technicians to customer locations based on scheduling and geographic considerations.
• Monitor technician schedules and workload to optimize efficiency and response times. Communicate with customers to provide updates on technician arrival times and service status.
• Coordinate with other dispatchers and supervisors to ensure smooth workflow and effective resolution of service issues.
• Maintain accurate records of service calls, including customer information, service details, and technician assignments.
• Provide support and guidance to field technicians as needed to facilitate timely completion of service calls.
• Handle escalated customer inquiries and complaints in a professional and courteous manner.
• Collaborate with other departments, such as sales and operations, to address customer needs and improve service delivery processes.

Qualifications:

• Education in business administration or a related field is a plus.
• 3+ years of previous experience in a dispatching role, experience in service-oriented industry will be an advantage.
• Strong communication skills, both verbal and written.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize competing demands in a fast-paced environment.
• Proficiency in computer software applications, including dispatching software and Microsoft Office Suite.
• Flexibility to work in PST time zone.

What we offer:

• A dynamic and supportive work environment where your ideas are valued, and your contributions make a real impact.
• A culture of collaboration, teamwork, and inclusivity, where diversity is celebrated and every team member is valued for their unique perspective and contributions.
• Work-life balance initiatives, including flexible work arrangements and paid time off, to help you maintain a healthy balance between your professional and personal life.

If you're keen on working in a dynamic environment apply now!Successful candidates will be contacted for further steps in the selection process.

Thank you for considering Home Alliance as your next career destination!