Dispatcher - Barker and Sons Plumbing : Job Details

Are you skilled at organizing tasks efficiently? Do you seek appreciation for your hard work? Plumbers rely on Dispatchers to assign tasks effectively. If you excel at leading and reassuring clients, we have a perfect opportunity for you. We value your attention to detail and your crucial role as the main point of contact for our clients. Barker & Sons Plumbing & Rooter is seeking a professional committed to providing exceptional service. Join our team and enjoy benefits such as full health coverage, a 401K plan with company matching, paid holidays and leave, training, and all necessary tools. If you have the necessary skills and are ready to advance your career, Barker & Sons offers a supportive work environment for growth. Become part of our team and be acknowledged for your hard work! Responsibilities: • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolve issues, and promote the brand. • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress. • Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities. Qualifications: • Maintain a positive and dedicated demeanor to contribute to the company's positive work environment. • Develop a proven track record in customer service. • Organize and oversee the scheduling of technicians for various service and maintenance appointments. • Technologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systems. • Personality that blends well with a fast-paced, goal-driven environment. • Highly organized with exceptional follow-through abilities. • Ability to build trust, diffuse conflict and hold others accountable. • Strong verbal and written communication. • Competitive individual contributor who also loves to win as a team. Compensation: $50,000 - $58,000 yearly per year

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolve issues, and promote the brand. • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress. • Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities.

Compensation: $50,000-$58,000 per year