Dispatcher - Royal Ambulance : Job Details

Are you someone who thrives in fast-paced environments, enjoys problem-solving, and loves helping others? At Royal Ambulance, we're looking for dynamic, quick-thinking Dispatchers who want to make an impact. As a Dispatcher, you'll be at the heart of critical operations, ensuring the right emergency and non-emergency services are dispatched efficiently. Your ability to stay calm under pressure, communicate clearly, and coordinate seamlessly will be essential in saving lives and improving the patient experience. This is an opportunity to be part of a team that values collaboration, innovation, and customer service excellence. Responsbilties:

• Serve as the first point of contact for emergency and non-emergency calls from the public, healthcare facilities, hospitals, and agencies using our state-of-the-art computer-aided dispatch (CAD) system.
• Make quick, informed decisions about dispatching response units, keeping the CAD system up to date with real-time crew statuses.
• Document important call details and updates with accuracy and precision.
• Provide top-notch customer service by addressing concerns and offering alternative solutions.
• Communicate effectively with EMT teams, ensuring timely and error-free information transmission.
• Contribute to customer service improvements by participating in Royal's customer recovery analysis process and offering feedback on service and policy enhancements.
• Stay calm and composed during emergencies, taking quick action to ensure the best response outcomes.
• Maintain strict confidentiality of patient, company, and employee information in compliance with HIPAA and company policies.
• Embody and promote Royal's core values, upholding our high standards of service and care.

Minimum Requirements:

• 1+ year of Dispatcher experience, ideally in a fast-paced, high-stakes environment.
• Strong computer skills (35+ WPM) and experience with MS Office, CAD systems, and internet usage.
• Exceptional verbal and written communication skills, with a professional and compassionate approach.
• A customer-centric mindset with the ability to provide empathetic, effective service under pressure.
• Strong team player who can also work independently and take initiative in a fast-moving environment.
• Ability to handle multiple tasks at once, maintaining focus and composure in high-pressure situations.
• Punctuality, reliability, and a strong work ethic.
• Problem-solving skills with the ability to make sound decisions quickly and confidently.
• Basic knowledge of medical terminology and the geography of Alameda and Santa Clara counties (training provided if needed).
• Ability to work a full-time schedule (10-hour shifts, 4 days per week) including weekends and holidays

$25 - $35 an hour The range for this position is $25.00-$35.00 per hour. Compensation for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience, and may fall outside of the range shown. Royal Ambulance offers a competitive total rewards package, which includes PTO, 401k match, healthcare coverage, and a broad range of other benefits. Founded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 900+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 65,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether The intent of this job posting is to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status